Freemarket works with businesses globally to accelerate their growth by giving them access to cross-border payments and currency exchange optimised for their treasury and operational needs. By providing aggregated banking access we do the heavy lifting around payments and FX, keeping it simple, fast and easy for our clients to do business anywhere, anytime.

Culturally, Freemarket is a business built on teamwork, service, responsibility, diversity and integrity. There is a positive vibe and energy working at Freemarket and an air of honesty and transparency. In short, it’s the people who make Freemarket a success and an enjoyable work environment to be a part of.

Job Purpose: 

We are looking for an individual to join our Client Support team. The goal of this team is to work alongside our Sales and Account Management teams to allow them to focus on new business generation and growing our existing clients. The individual should have a strong interest or experience of working in the regulated payments and banking sector and have an understanding of related processes around onboarding clients, facilitating trades/transactions, client and payment enquiries from an established B2B client base. 

Responsibilities will include: 

  • Working closely with the Sales, Account Management and Client Implementation teams in the collation and accuracy of all onboarding/KYB documents including the completion of all new account implementation documentation, for submission to Compliance 
  • Being the first point of escalation for internal teams’ queries 
  • Overseeing client configuration and set up such as fees, user information and depositor/beneficiary information 
  • Handling payment processing enquires from clients such as delays, missing details, rejections, payment confirmations 
  • Daily and weekly generation of reports 
  • Proactively managing the allocation of outstanding payments to client accounts 
  • Managing a portfolio of smaller clients to ensure ongoing business and reactivating clients who are dormant 

With experience in: 

  • Working in a B2B environment supporting clients and Commercial teams  
  • Experience and familiarity in Payments, Banking, FX and Treasury Management 
  • Knowledge of payment processing and Acquiring, Issuing and ecommerce  
  • Previous experience working in a start-up or new business unit is useful but not essential 

 The person we are looking for: 

  • Ability to multi-task and work with multiple teams to deliver an optimal client experience  
  • Must be a team player with an open mind, intellect, and strong work ethic 
  • An impeccable level of integrity and therefore solid reputation are a must 
  • We need someone with the mindset and headroom to grow into this very exciting role and team 
  • Ability to effectively manage time-sensitive tasks in a fast-paced environment with little supervision 
  • Ability to follow and update written internal procedures and processes
  • Strong MS Excel skills
  • Decision maker with a logical mindset

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