About us
Founded in 2022, Frieda is committed to revolutionizing women's health with a primary focus on addressing menopause-related symptoms. In a world where health meets technology, Frieda emerges as a pioneering force, devoted to transforming the menopause journey into a seamless, empowering, and informed experience.

The role
As Customer (Insights and) Care Agent at Frieda, you will have the opportunity to work closely with our product managers, engineers, designers and medical experts during an exciting phase of innovation and growth, building and shaping our new eHealthcare company. You will be the first point of contact for our customers providing assistance and resolving issues in our online courses based on cognitive behavioural therapy to ensure a positive customer experience and unlock new insights to advance our product development. 

Tasks and responsibilities

  • Customer Assistance: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
  • Issue Resolution: Troubleshoot and resolve customer issues effectively, escalating complex cases to the appropriate team members or departments as needed.
  • Product Knowledge: Maintain a deep understanding of our products/services to provide accurate information and guidance to customers.
  • Documentation: Accurately record and update customer interactions and issues in the CRM system.
  • Feedback Collection: Gather and relay customer feedback to help improve our products, services, and customer experience. Also support in executing customer research activities (e.g. surveys, interviews) to generate more insights.
  • Follow-Up: Ensure customer issues are fully resolved by following up on pending cases and providing updates to customers.
  • Team Collaboration: Work closely with other team members and departments to ensure seamless customer support and share best practices.
  • Policy Adherence: Adhere to company policies, procedures, and quality standards in all customer interactions.

You'll fit great with these skills and values

  • Bachelor's or Master's degree in (clinical) psychology or related.
  • A brilliant command of the German language in verbal, written or face-to-face.
  • A positive attitude and a strong desire to understand and help customers.
  • Ability to handle high-stress situations calmly and effectively.
  • Strong problem-solving skills and high level of attention to detail.
  • Strong project management skill set and an autonomous working style.
  • A proactive and creative approach to enhancing our customer experience.
  • Excellent communication and collaboration skills.
  • Experience working in a fast-paced environment.
  • Previous experience in customer service and/or quantitative and qualitative research is a large plus.

Why join us
We believe that the best companies help you live your life the way you want and become the person you want to be. That's why we focus on promoting your personal freedom and growth. As a member of our team, you'll enjoy:

  • Working in a company that has a positive impact on society and shapes a better tomorrow in the women’s health space
  • Being part of a dynamic, high-performing, and fun team.
  • Working at a well-funded, early-stage startup in the longevity industry.
  • A high degree of personal responsibility, creative freedom
  • Collaborating with the brightest researchers in the longevity field and with successful and renowned serial entrepreneurs.
  • Education allowance and accelerated growth paths.
  • A strong team culture with regular team events and offsites.

Join us as we shape the emerging longevity space, fostering healthier, longer lives!

Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.