Application Support Analyst
Edinburgh Hybrid
Permament
Salary from £39,000 plus excellent benefits including 31 days holiday, mental health & wellbeing support, pension, cycle to work scheme, gym membership
Who We Are
At GoFibre we’re on an exciting journey to revolutionise broadband capabilities for homes and businesses in rural towns and villages across Scotland and the north of England, connecting communities and affording them digital capability equal to their city counterparts; whilst being as environmentally conscious as possible, and creating social value in the areas we serve.
Our story is only just beginning. We’re growing fast and we don’t intend to slow down anytime soon as we play our part in ensuring future-proof full fibre coverage. We’ve recently raised, and committed, a £164 million investment for our infrastructure, service and people through our top-notch partnerships, and we’re confident and enthusiastic about what is coming next for the GoFibre family, as we strive to connect hundreds of thousands of homes and businesses by 2025. We have fantastic offices to allow colleagues to connect and catch up, one in central Edinburgh (with stunning 360 views of the city) and another in the coastal town of Berwick Upon Tweed; both a short walk from transport links.
How we work
Collaboration, innovation, commitment, continual improvement of our business and ourselves, are the cornerstones of what creates our collective success. No two days are the same; the landscape is constantly changing, and we think on our feet, move fast and tackle challenges and opportunities head on. We’re always learning, and we thrive under pressure, because we support one another and have some laughs along the way. We’re all in this together, as we navigate the road less travelled, pushing the boundaries of what we can deliver and the professionals we can become. We take care of each other and care about Worklife balance and wellbeing.
Sound like the kind of place you want to work? If so, read on…
What you will be working on
- Stakeholder engagement, gathering requirements from business users, translating requests into application deliverables
- Identifying and delivering the appropriate applications and solutions based on agreed business requirements
- Management, configuration tasks and changes of current applications
- Setting up new applications
- Document implementation, configuration etc, in accordance with best practice
- Working collaboratively with other GoFibre teams with a focus on prompt delivery in a rapidly changing environment
- SME on GoFibre’s applications, delivering great training via documentation, videos, and interactive sessions, ensuring the maximum value is extracted from each
What experience is critical to the role
- Plenty of recent application management experience
- Knowledge of API’s and their interoperability and CRM systems (dynamics experience is a plus)
- Systems Integration Testing experience
- Experience of enterprise IT environments, ideally gained within the telecommunications industry
- ITIL v3 Foundation and/or Practitioner
We love that everybody is different, and we believe a diverse workforce will be our strength. We ensure equal opportunity, champion inclusion and we actively encourage applications from suitably qualified candidates regardless of age, disability, gender, race, religion or orientation. Together, we’re all part of the rich GoFibre family and we’re unified by our goals, inspiring our teams to challenge the norm and deliver best-in-class service to our customers, all whilst encouraging and appreciating one another.
Are you ready for the challenge? Get in touch now, we can’t wait to hear from you!
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