About the Role: 

Plan & develop active retailer communities. Ensure the community is fully operational & processes are running smoothly: planning, content strategy, reporting. Plan & run roadshows to hold offline meetups for retailers. Proactively grow communities on new platforms / offline

 

What You Will Do: 

  • Implement social media and communication campaigns
  • Respond to comments and customer queries in a timely manner
  • Monitor and report on feedback and online reviews
  • Stay updated on new products and features
  • Execute events to build community and boost awareness

 

What You Will Need:

  • Should have at least 4 years of relevant experience in eCommerce, eb2b, or other internet companies as a social media manager, community manager
  • Experience launching and managing community initiatives (e.g. building an online forum, launching the program, creating an event series, publishing newsletter)

 

What Skills You Will Need:

  • Hands-on experience with social media management for the company
  • Ability to track and measure online customer engagement metrics
  • Excellent verbal communication & writing skills

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