About Us
GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we’re growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.
At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.
Global Quality Intern: Improving Guest Experience Worldwide
Responsibilities:
- Manage and address guest reviews from various platforms across our global market. Your designated market may change or expand, providing variety to your role.
- Collaborate with cross-functional teams to ensure positive outcomes for our guests, hosts, and the company. You'll handle high-level escalations with support and guidelines provided.
- Monitor, document, and analyze cases to identify trends and areas for improvement.
- Escalate high-priority and critical concerns brought up by the guest to the relevant teams
Requirements:
- Flexible start date; preferably able to start immediately.
- Excellent English language skills, especially in writing.
- Malaysian citizenship or legal work authorization in Malaysia.
- Strong team player who thrives in a collaborative environment.
- Exceptional attention to detail and the ability to be highly organized.
- Resourceful problem-solver with critical thinking skills.
- Highly motivated and self-driven individual.
- Adaptability to changing and evolving processes.
- Quickly embrace and adapt to new technologies and software
Benefits:
- RM1000 monthly allowance.
- Travel allowance.
- Hybrid work arrangement, providing flexibility to work from the office and remotely.
- Multicultural and diverse working environment, fostering a global perspective.
We encourage you to apply even if you are missing a skill or two! Don’t undervalue yourself and miss out on an incredible opportunity even though you are a 70% fit- a lot of things can be learned through experience, and skills can be transferable. Let’s work together to fill the gaps!
Diversity and Inclusion
GuestReady is proud to be an equal opportunity employer, and we are committed to providing an environment of mutual respect and inclusion to our teams all over the world. We are proud to say we have a diverse team spread globally and value the unique talents of all our people, with different personal experiences and points of view. We do not accept any discrimination on the basis of race, colour, gender, religion, sexual orientation, disability, age, culture, and warmly welcome applications from members of underrepresented groups.
