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Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status. 


About Us

Ocado Group is a technology-led, global software and robotics platform business with a strong retail heritage. As a pioneer in the online grocery market, we partner with some of the world’s largest forward-thinking retailers across the globe (including Kroger, Sobeys, Coles, AEON, Lotte, Alcampo, Groupe Casino and ICA, joining our UK partner Morrisons and the Ocado/M&S joint venture) and together we are transforming the global grocery landscape. We continue to invest significantly in our technology and people in order to deliver for our current clients and forge exciting new partnerships. At the heart of our success lies our technological know-how and unparalleled IP.


About the role


For this unique role you will need a technical support background and will learn Ocado’s operational systems deployed within our high tech warehouses. Within this role you will have a unique perspective on the setup and operations of an Ocado Smart Platform (OSP) warehouse as well as Operational Systems Support (OSS) teams. More so than anyone else working within an OSP warehouse as you will be working across different disciplines; Engineering Operations, Technical Support and Business Operations. 


This role will require you to use operational awareness ensuring the effective onboarding of technical systems & training for OSS teams along with continual service alignment and improvement. 


You will be involved in designing, delivering and reviewing training for new OSS teams in our high tech warehouses across the globe




  • Working with a team to ensure services within scope are delivered as required by the business.
  • Owning, building, delivering and reviewing an effective technical & systems training plan for OSS teams to provide services as required by the business 
  • Assisting with the development, building and delivery of a suitable technical environment for OSS teams 
  • Developing, supporting and delivering other Operational Services and associated areas elearning, face to face and blended learning initiatives, as required. 
  • Always maintaining a high level of business operations & technical knowledge for our high tech CFC warehouses and keeping up to date with changes. 
  • Ensuring a consistent, aligned, interactive and up to date systems training programme is achieved for delivery to OSS teams wherever they may be. 
  • Ensuring Ocado values are maintained as part of a training programme 
  • Creating, maintaining and improving relevant training material 
  • Identifying measurable training objectives and ensuring an ROI is achieved as part of the full training cycle 
  • Support product and technology groups with subject matter expertise in OSP and OSS operations as required.


About you (experience we seek)


  • Previous training skills 
  • Ability to work with existing internal and external teams 
  • Able to engage with the stakeholders at all levels to provide technical updates, engage with technical and systems requests. 
  • Strong time management & organisational skills 
  • Strong ability to deliver a comprehensive training programme 
  • Two years experience in a technical environment 
  • Good technical grounding, possible from a technical support environment 
  • An understanding of computing configurations, ITIL & IT infrastructure 
  • Able to understand the implications of a technical or otherwise situation, and how this may impact on business services 
  • Able to engage effectively and efficiently with business staff at all levels, ensuring tasks progressed in a timely fashion meeting business requirements 
  • Ability to follow and create documentation, processes and procedures 
  • Strong verbal and written communication skills at all levels
  • Strong ability to engage with people and effectively deliver technical & systems training. 
  • Strong problem solving skills 
  • Willing to travel nationally & internationallyunication skills (both written and verbal) with attention to detail



  • Confidence in delivering informative, well-organised presentations to senior management 
  • ITIL qualification 
  • Recognised training qualification
  • Technical knowledge in areas such as Hardware, Software & Networking


What we offer you

Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.

  • 30 days ‘working from anywhere in the world’ policy 
  • Wellbeing support through dedicated apps and an Employee Assistance Programme 
  • 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
  • Pension scheme (various options available including employer contribution matching up to 7%)
  • Generous Private Medical Insurance (within the first month of joining!)
  • Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary) 
  • 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete) 
  • Train Ticket loan (interest-free)
  • Cycle to Work Scheme
  • Free shuttle bus to and from Hatfield Train Station to the Hatfield offices 
  • Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
  • Opportunity to participate in Sharesave and Buy as You Earn share schemes
  • 15% discount on and free delivery for all employees (within the first month of joining!)



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At Ocado, we are committed to delivering our company aims linked to Inclusion, Equality and Diversity. This includes not discriminating under the Equality Act 2010 and building an accurate picture of the make-up of our workforce encouraging a culture of equality and diversity. This form is intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity. We kindly ask for your cooperation in completing this form.

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