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Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status. 


Why Ocado?

We've got you covered! Embark on a journey of well-being and fulfilment at Ocado Logistics! We place your well-being at the forefront and offer an array of perks to support your holistic development. Experience a healthy work-life balance and take comfort in our comprehensive healthcare coverage. Moreover, we understand the significance of financial security in fostering a sense of stability and peace of mind. Enjoy competitive salaries and exclusive employee discounts, all aimed at promoting your overall well-being. Join Ocado Logistics today and thrive in a culture that truly values and supports your well-being at every step of your journey.


About us:

Ocado Logistics is the beating heart of our UK business, comprising a network of cutting-edge warehouses, spokes, and offices across the country. Our customer-centric approach is fueled by a passionate team dedicated to delivering an exceptional shopping experience. With a focus on our people, we drive business results and maximise the value of our employees. At Ocado Logistics, we prioritise meeting the needs and fostering the spirit of our workforce.


About the role 

We are looking for a People Administrator to join Logistics People Operations, within the Employee Relations team. You will provide an outstanding service to a variety of key functions across Ocado Logistics, People Partners and Talent Acquisition. If you are passionate about expanding your knowledge of Employee Relations, , comfortable with preparing data, utilising excel or google sheets and have experience of working in an HR Shared Service Team, please read on and apply! We do offer Hybrid working with the provision you are able to work from Trident Place, 2 days per week. 


You will be:

  • Working as part of a large HR Shared Service Team to drive the resolution of all day to day queries across multiple functions, locations for a population of over 16,000 employees.
  • Manage high volume of queries received via our ticketing system and LiveChat systems.
  • Ensure that process and resolution to queries are completed within the agreed SLAs.
  • When necessary escalate complex issues or queries to the Line Manager
  • Management of the HR Systems ensuring data is up to date and accurate.
  • Process daily AWOL and Absence Reports and managing stage invite letters, appeal letters and terminations.
  • Process all ER related invites and outcomes including appeal meetings.
  • Accountable for monitoring Visa expiry, and liaising with the relevant People team where appropriate.
  • Be accountable for preparing data on excel or google sheets for the monthly and weekly payroll reports in-line with payroll deadlines.
  • Manage all electronic and hard copy personnel files, ensuring compliance with Data Protection and GDPR regulations
  • Accountable for issuing ad hoc letters, visa, reference letters and certificate of employment.


About you:

  • Have a strong HR/ People administrative experience within an HR Shared Service team.
  • Possess strong excel or google skills and comfortable preparing data.
  • Keen attention to detail with a high level of accuracy.
  • Experience in handling multiple requests from internal and external parties.
  • Possess excellent verbal and written communication skills.
  • Be able to multitask and work in a busy and pressurised environment
  • Have the ability to organise workload to meet tight deadlines.
  • Experience using HRIS systems, i.e. Workday or other HR Systems, office applications such as Word and Excel.


What we offer you:

An award winning recognition scheme: We celebrate our people and appreciate the incredible work they do each day. We genuinely care about your well-being, and that's why we have curated a comprehensive range of employee benefits just for you. We continuously review and update our offerings to ensure that we provide the right support to our valued employees. Here's a glimpse of the wealth of benefits we provide:


  • Flexible Working: Enjoy the freedom of our 30 days 'working from anywhere in the world' policy, allowing you to achieve a better work-life balance.
  • Wellbeing Support: Take advantage of our dedicated apps and Employee Assistance Programme, providing you with the necessary resources and support to enhance your overall well-being.
  • Generous Annual Leave: Start with 25 days of annual leave and watch it grow to 27 days after 5 years of service. Additionally, you have the option to purchase additional holiday time to suit your needs.
  • Pension Scheme: Plan for a secure future with our Ocado pension scheme, including an option with employer contribution matching of up to 7%.
  • Private Medical Insurance: Rest easy knowing that your health is safeguarded with our comprehensive private medical coverage.
  • Family-Friendly Policies: We understand the importance of family, which is why we offer 22 weeks of paid maternity leave, adoption leave, shared parental leave and 6 weeks of paid paternity leave once relevant service requirements are met.
  • Financial Support: Benefit from our interest-free Train Ticket Loan and participate in our Cycle to Work Scheme, making your commute easier and more affordable.
  • Convenient Shuttle Services: Enjoy the convenience of our free shuttle bus services, connecting Hatfield and Welwyn Garden City train stations to our respective offices.
  • Sharesave and Buy as You Earn Schemes: Take part in our exciting share schemes, allowing you to share in our success and contribute to your financial future.
  • Shopping Discounts: Enjoy a 15% discount on, making your shopping experience even more delightful. Plus, all employees receive mid-week free delivery as a special perk. Our discounts platform also offers a brilliant range of savings at popular retailers and restaurants as well as days out. 
  • Financial Protection: We offer Income Protection, providing coverage of up to 50% of your salary for 3 years, and Life Assurance, ensuring financial security with coverage of 3 times your annual salary.

At Ocado Logistics, we prioritise your well-being and strive to create an environment where you can thrive both personally and professionally. Join us and unlock the full potential of our exceptional employee benefits. Find out about our employee funded benefit options, using Benefits+ to add bespoke benefits including Dental Insurance, Travel Insurance and much more.


We’re in it together, we are proud of what we do, we can be even better.

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UK Equal Opportunities Form

At Ocado, we are committed to delivering our company aims linked to Inclusion, Equality and Diversity. This includes not discriminating under the Equality Act 2010 and building an accurate picture of the make-up of our workforce encouraging a culture of equality and diversity. This form is intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity. We kindly ask for your cooperation in completing this form.

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