Head of Clinical Division: Integrated Therapeutic Services (HCPC Registered)

Head of Clinical Division: Integrated Therapeutic Services

POSITION:  Permanent, Full Time (37.5 hours per week)

Service operating hours 8am-9pm 7 days a week

LOCATION:  Remote with travel to London as required 

SALARY: £70,000 - £86,000 

OUR COMPANY

Founded in 2013, Healios is a leading specialist digital healthcare company working to empower patients and families affected by mental health, autism and ADHD conditions to support long-term outcomes and wellbeing. Our mission is to bring exceptional healthcare to anyone, anytime, anywhere.

Healios is pioneering the world’s first digitalisation of NHS Mental Health Trust outpatient services, covering multiple complex specialist assessment and psychological intervention services. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home. 

You can find out more about us by clicking here!

OUR TEAM

Through our clinical delivery, our team sets out to empower every young person to build the capabilities for long-term mental health to successfully navigate life’s challenges and experience a better quality of life.  

Through our NHS partnerships and private care offer we are improving outcomes for children, young people and their families across the UK.  We are a dynamic and fast growing multi-disciplinary team with a passion for delivering exceptional experiences for our partners, service users and their families. 

This role will primarily focus on the NHS side of the business, working across both mental health and neurodevelopmental services. 

THE OPPORTUNITY

As a member of the Clinical Directorate and reporting directly to the Chief Clinical Officer, the Head of Clinical Division will oversee a dynamic division comprising three specialised business units: Melios, Helios Psychotherapeutic Service, and Healios Associates. Each unit plays a crucial role in providing comprehensive assessment and therapy services to individuals across various age groups, focusing on neurodevelopmental conditions, mental health, and collaborative multidisciplinary care. Your role encompasses the strategic leadership and seamless leadership of these business units within ITS, ensuring the clinicians feel valued and that we meet both internal and external performance targets. Being a trusted member of the team with the respect of your peers and wider colleagues will be essential to being successful in this post. 

This post is about ensuring we do everything we can to effectively use the resources we have, get us further towards our company purpose, and deliver against organisational objectives. To be a part of this team and successful in your post, you must be self-reflective and have a desire to improve our services, our people, and yourself. 

You will work closely and have managerial responsibility for the wider Clinical Operations management and clinical teams, and through your ability to direct, influence, and work through others, you will achieve the results we have in the short and medium term. Developing your own team, as well as your attention to detail in developing and monitoring systems and processes that get us to the outputs and outcomes required,  is therefore essential to be successful. 

You must be able to effectively communicate and hold others to account while working with and influencing them.  Your leadership is crucial to driving innovation, optimising performance, and ensuring the well-being of both clients and clinical teams across the entire ITS division.

You will manage relationships with specific departments within Healios and be responsible for the following:

Key Responsibilities:

• People Wellbeing and Engagement: Champion a culture that prioritises the wellbeing and engagement of our clinical workforce across the business units within ITS. Ensure clinicians feel valued, supported, and inspired to deliver their best work, fostering a positive and collaborative environment.
• Operational Excellence: Lead initiatives aimed at maximising clinician productivity for revenue-generating activities while aligning operational practices with overarching strategic goals. Monitor and facilitate the development of realistic job plans for clinicians within each Business Unit.
• Change Management: Understand, communicate, and manage changes that impact clinical operations across the Business Units. Secure support and alignment for necessary changes, and ensure efficient execution of these changes where they fall under our direct control. Foster effective communication throughout ITS regarding changes affecting clinicians and team leads  .
• Performance Monitoring and Improvement: Utilise a range of data sources to identify and address underperformance across the Business Units, ensuring efficient resource allocation and eliminating unwarranted variation in service delivery.
• Clinical Expertise: Demonstrate deep clinical operational expertise in pathway redesign and the establishment, review, and update of Standard Operating Procedures (SOPs) within each Business Unit to ensure the delivery of high-quality, evidence-based care.
• Consultations: Carry out consultations with very complex cases as and when required. 
• Budget Oversight: Optimise resource allocation strategies and streamline operational costs across ITS, with a focus on maintaining a balanced workload distribution for each Business Unit.
• Clinical Governance: Attend monthly Clinical and Operations Performance Board Meetings to ensure the delivery of specialist clinical support and establish dedicated governance structures for holistic oversight within each Business Unit.. 
• Innovation and Service Development: Drive innovation in clinical operations within each Business Unit, implementing data analytics-driven case allocation, and optimising service delivery to enhance outcomes specific to the populations served.
• Service Line Development: Proactively identify, develop, and promote new service lines and revenue streams within each Business Unit. Collaborate with relevant stakeholders and conduct market research to contribute to the financial sustainability and growth of ITS.
• Interdisciplinary Collaboration and Team Development: Foster the creation of a highly specialised and interdisciplinary team that includes professionals with expertise in neurodevelopmental conditions, sensory processing, language disorders, and cognitive challenges. Encourage collaboration, knowledge sharing, and ongoing professional development within this team to ensure a comprehensive and holistic approach to addressing the complex needs of individuals receiving services. This approach should extend to assessment, intervention, and treatment planning, ultimately leading to improved outcomes and a more nuanced understanding of neurodevelopmental issues.

Availability: Be 'on call' for Healios' clinical services when required, ensuring continuity of care and support for clinicians and clients.

Case Management Support for Team Leads:

• Team Leads Collaboration: Collaborate closely with Team Leads within each Business Unit to ensure effective case management and coordination of clinical cases. Support Team Leads in optimising team performance, client outcomes, and resource allocation within their respective units.
• Performance Assessment: Assist Team Leads in regularly assessing team performance, including case allocation and effectiveness. Provide guidance and feedback to enhance their case management skills.
• Resource Allocation: Collaborate with Team Leads to allocate resources effectively, ensuring manageable caseloads and prompt client service.
• Case Reviews: Facilitate case reviews and discussions to address complex cases and make necessary adjustments to treatment plans. Encourage open communication and knowledge sharing among team members within each Business Unit.
• Team Training and Development: Support Team Leads in identifying training and professional development opportunities for their teams to meet the diverse needs of clients..
• Reflective Practice: Facilitate reflective practice alongside the Product Team to ensure relevant issues are addressed and reflected upon. Ensure that the practice models are current and up-to-date. 
• Data Analysis and Reporting: Assist Team Leads in data collection and analysis related to case management, resource utilisation, and client outcomes. Help prepare reports that offer insights into team performance and improvement areas.
• Stakeholder Communication: Facilitate effective communication between Team Leads and stakeholders to support decision-making and the smooth operation of each Business Unit within ITS. 

To be successful in this role, below is what we would need from you:

• A current and active registration with the HCPC
• Studied, ideally, clinical or counselling psychology at doctoral level (working at Consultant level is desirable) 
• Relevant experience and knowledge of mental health and/or neurodevelopmental disorders
• At least two years in a senior leadership role 
• Additional training/qualifications in management and/or leadership
• A mindset and leadership style that is flexible, open to challenge and can effectively challenge others to think differently
• Collaboration with a wide range of stakeholders within Healios
• Experience of ensuring people feel valued
• Experience of establishing process that lead to improved performance
• Ability to interpret guidance to establish the most effective and efficient pathways of care, and the associated workforce to deliver it
• Using and understanding data to improve clinical quality
• Collaborating with other clinical and non clinical colleagues, and working as part of the senior clinical operations management team
• Able to work under pressure to meet key performance indicators and organisational objectives
• Superior interpersonal skills and a positive, approachable manner
• Have a professional home working environment
• A Wifi connection. Minimum of 2 mbps up and download speed
• Have a real passion for supporting people to improve their lives 
• A desire to become part of a collaborative environment and share knowledge and learning for the benefit of all
• A curious mind-set that underpins your continuous drive to challenge the status quo for better outcomes 
• Flexibility to support our mission of bringing healthcare to anyone, anytime, anywhere

Ideally, we would like you to be trained and experienced in a range of quality improvement methodologies; however, we will provide the appropriate training where this is required. 

WHAT WE WILL PROVIDE FOR YOU

• 33 days holiday (including bank holidays and closure days)
• Birthday & Life Leave days
• Contributory Pension Scheme
• Fully personalised flexible benefits package (life assurance, critical illness cover, cycle to work, health cash plan, charitable giving) 
• Enhanced family friendly policies  
• Company laptop, monitor and keyboard, plus an allowance to purchase additional equipment
• A collaborative culture where curiosity, creativity, experimentation and innovation are fostered 
• A highly motivated and energetic team bringing a wide range of talents, experience and knowledge to solve complex challenges
• Autonomy to shape and design world leading clinical pathways that harness the power of combining technology with evidence-based interventions and a human touch
• Opportunities to grow and further develop your professional interests
• A culture that challenges the status quo in pursuit of providing exceptional healthcare and an unrivalled experience for the clients and families we support

ACCOMMODATIONS

We’re glad to accommodate candidates who need adjustments throughout the hiring process and we're always learning about different accessibility needs to ensure our hiring process is accessible for all candidates. We encourage you to be open about the adjustments you need so we can adapt our interview process. You can read more about Healios being an Inclusive Employer on our Notion page