HeliosX is one of the world’s fastest growing HealthTech companies. We’re committed to improving the quality, accessibility, and affordability of healthcare for everyone. In 2013, our Founder Dwayne D’Souza recognised the need for prescription healthcare to catch up with other industries by taking advantage of technological innovations - to enable rapid delivery of medications and improved customer convenience. Since our founding, we’ve been entirely bootstrapped - we achieved product-market fit and profitability without ANY external funding whatsoever.
Our mission is to help people across the world get the medications they need, faster. Through our sites and platforms, customers can conveniently access prescription medications and treatments to treat a range of health problems, as well as purchase clinical-grade, personalised skincare. We have dedicated in-house clinical teams authorised to prescribe medications, and we own a pharma business capable of manufacturing many of the medicines and skincare products we provide. We’re an in-house, Direct-To-Consumer (D2C) proposition all the way down - and we’re passionate about that approach.
Our revenue reached a record $76 million USD last year, with unprecedented 32% year-on-year growth. We're targeted to hit $126 million revenue in 2024 (60% YoY growth), it’s an exciting time to be part of the HeliosX journey. Come and help in making access to medication quicker and easier than ever before in human history!
About the role
We are looking for an enthusiastic and organized Operations Coordinator to support the Operations Manager(s) across all our brands. The areas of support will be focused on resource planning & workstream management, team metrics and general administrative support.
The role offers a diverse workload ranging from managing staff rotas, running reports and providing administrative assistance for compliance to ensure the smooth running of our clinical services. RThe role offers remote working with offices based in Florida, paying between $60k - $70k.
What you’ll be doing in the role
- Share the rota with teams. Monitor rota adherence and follow up with prescribers directly on any non-adherence. Escalate non-adherence issues to Operations Managers
- Manage all rota change requests, coordinate directly with prescribers and ensure they follow team policy, e.g. sufficient notice for change or pre-arranged cover from a colleague.
- Monitor workstream queues throughout the day and make / communicate rota adjustments to ensure SLAs are optimised.
- Monitor orders left on-hold by the team (e.g. for escalation) and ensure these are addressed promptly by the team.
- Support the Operations Manager with preparing service performance reporting. Follow up with prescribers if timesheets aren’t submitted.
- Monitor performance metrics, investigate outliers and share findings with Operations Manager.
- Provide performance feedback to prescribers as required by Operations Manager.
- Support the Operations Managers with engagement initiatives to motivate the team and celebrate success.
- Provide administrative support for set-up, renewal and on-going monitoring of CPA and PC contracts, prescriber licence applications and checks and required regulatory audits across the team.
- Ensure good documentation management / Airtable hygiene for the above.
- Support recruitment by coordinating job postings, scheduling interviews and liaising with candidates.
- Support onboarding, welcoming new joiners, being key point of contact for administrative queries and setting up system access in line with state licences.
- Support in triaging Complaints & Incidents to the relevant teams, prompting resolution on a timely basis for any outstanding.
- Approve contractor invoices, escalating to Operations Manager if billing outside of expectation.
- Support in renewing business insurance and certifications.
- Provide general support to other teams as requested.
What you will bring to the role
- Google sheets & excel competency, aptitude to advance in this area
- Data visualisation experience, aptitude to advance in this area
- Excellent attention to detail
- Good organisation and ability to independently and efficiently manage a large to-do list
- Engaging and confident communication skills
- Experience working in a similar administrative role will be an advantage
- Experience in rota management / staff scheduling will be an advantage
Why work with us?
At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!
Aside from working with our all-star team, here are the other benefits of coming on board:
- Generous equity allocations with significant upside potential
- 12 days of Paid Time Off (not including 6 days paid holiday)
- Private Medical Insurance with United Healthcare
- Dental and Vision Care coverage with Guardian
- Enhanced parental leave
- Employer retirement contribution of 3% match through Guideline 401(k)
- Headspace subscription, with an option to add up to 5 friends or family
- Equipment needed for your role, ie. laptop and headset
- Free Kindle ebooks, and Audible subscription
- Access free HeliosX products and enjoy family discounts #LI-Remote
