About us
Hugo is transforming the future of a continent by re-envisioning the future of its work. We exist to provide BPO excellence to our customers by investing heavily in the very best of African talent.
African communities currently reap less than 2% of a BPO market worth a staggering $430 billion annually. We are changing this.
Specialising in digital and AI operations, omnichannel customer support, and trust & safety solutions for some of the world’s largest tech and media companies, we are providing the continent’s university educated youth with the skills necessary to build a meaningful career in the global digital economy. All whilst delivering industry-beating excellence for our clients.
What you’ll be doing
We are experiencing hyper-growth. In 2023, our headcount tripled and expansion to 5,000 employees is already on the horizon. Critical to our success is the ability to make data driven strategic decisions which make our scaling ambitions possible, which includes truly understanding the competitive landscape in which we operate.
As such, we are setting up an inhouse market intelligence (MI) team as part of our broader Corporate Development function. MI at Hugo has two subteams - Market Research and Deal Sourcing - into one of which you will be placed.
If placed in the Market Research team you will be the driving force behind analyzing, understanding, and assessing the BPO market in which we operate and emerging trends. Your outputs will be crucial to ensuring that our strategic decisions and growth are backed by data-driven insights and deep market understanding.
If placed in the Deal Sourcing team, you will take a meticulous approach to maintaining a pipeline of potential BPO acquisition targets, including initiating contact, tracking and monitoring outreach efforts. Your outputs will be crucial to deal origination and ensuring that our pipeline stays robust, diverse, and aligned with our strategic inorganic growth objectives.
What success in this role looks like
- Short-term: Identify and research key BPO industry players or potential acquisition targets.
- Mid-term: Contribute strongly to the ongoing development of our inhouse MI platform.
- Long term: Embed market intelligence insights and excellence across the organization to drive sustainable growth and competitive advantage.
What you’ll need to apply
- A Bachelors or Masters degree with a sharp mind and analytical skillset that enjoys research and working with data.
- Previous experience working with a fast paced international organization complemented (ideally) by market research experience.
- Tenacity, drive, and a desire to make an impact in the workplace.
Our interview process
- Recruiter call: A call from one of our recruiters if we believe your profile looks a strong match for the role, during which we’ll evaluate your fit and discuss Hugo in more detail
- Deep dive interviews: 2 interview stages designed to probe deeply the extent to which you have the skills, mindset, and behaviors to succeed in the role and at Hugo
- Assessment tasks: During the process we may request that you complete psychometric assessments and/or a presentation and/or task-based exercise
NB: the output of any assessments you complete is treated as confidential and will be used for the sole purpose of best determining your fit for the role and company
- Meet the team: We conclude our process by arranging for you to speak with potential colleagues informally, allowing for greater insight into our culture, environment and, yes, challenges(!)
Compensation & Benefits
- Opportunity to be part of a high-growth startup with a global impact.
- Remote work flexibility.
- Competitive salary and benefits package.
- Collaborative and supportive work environment where your contributions are valued.
To learn more about Hugo explore our website and careers page
Equal opportunity statement
Diversity, equity and inclusion are part of our DNA. But we won't be resting on our laurels as we scale. Promoting and, where possible, improving diversity, equity and inclusion as a values-based and commercial necessity.
We’re an equal opportunity employer. So, all applications will be considered without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.
