Job Description
🚀 To meet the new needs related to the expansion of our activity, we are looking for an Account Manager to support our team. You will be the main point of contact to provide a qualitative support to our clients and manage a portfolio of SMEs. You will directly report to Nicolas, our Head of Sales.
🎯 What will you Do ?
- You build and maintain long-term relationships with clients;
- You work closely with our Customer Success Management team in order to maximize your clients’ satisfaction;
- You optimize international payments, FX exposure
- You analyze companies' currency risk management;
- You raise awareness and support companies on currency issues;
- You help clients to fully understand features of our platform and to use them;
- You help your clients with their daily needs;
- You collect customer feedback and needs and share within our organization;
- KPIs: Cross sell, Up sell, Churn & NPS
🔎 What do you bring ?
- You have a prior experience on a customer facing position
- You're customer-oriented
- You have good communication skills (speaking & writting)
- Fluent in French
- Fluent in English would be a plus
🏆 What do we offer ?
- Various missions and projects in an innovative and rising start-up in a thriving industry (fintech)
- A key role and a unique opportunity to shape the future of iBanFirst
- A great, professional and international team with a flat hierarchy
- Regular offsites and internal events
Our recruitment process :
✅ Interview with Antoine, our Talent Acquisition Specialist
✅ Interview with William (Country Manager) and Nicolas (Head of Sales).
About us
iBanFirst is an international financial services provider offering alternative payment solutions to traditional banking.
Founded in 2013, iBanFirst is a fintech that developed a banking platform to enable international SMEs to carry out fast, secure and fairly-priced multi-currency transactions.
Thanks to iBanFirst, finance teams can send and receive payments in more than 30 currencies and benefit from personalized support to cover their foreign exchange exposure.
Since 2016, iBanFirst has raised 46 million euros and in May 2021, the Californian fund Marlin Equity Partners invested €200M to further accelerate the growth and development of iBanFirst.
🚀 Joining iBanFirst is a unique opportunity to develop your skills and evolve quickly in an international company that is at the cutting edge of innovation.
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