Job Description: 

Your mission will be key in our customers journeys. First, you will be the main point of contact for Customers onboarding. Once onboarded you will make sure customers stay satisfied and get the most out of our platform.  


What you will do: 

  • Follow-up of the NPS and customers satisfaction 
  • Manage customer onboarding on the platform, personalizing their application accordingly to their needs and training new users,
  • Establish, maintain, and enhance long-term relationships between iBanFirst and its customers,
  • Develop product and general knowledge of iBanFirst in order to provide clear solutions or answers to our clients’ enquiries.
  • Using soft skills to provide superior service to our customers 
  • Troubleshoot issues and provide clearly explained solutions to clients in a time-sensitive environment
  • Take a place in the definition of our processes and tools to accelerate our expansion in new countries
  • Basically, make our customers happy 


Preferred experience and skills 

  • Prior experience on a customer facing position in Finance industry (Bank, FinTech…) 
  • Customer-oriented, with a good communication,
  • Strong analytical skills,
  • Attention to details,
  • Fluent in Dutch and English (mandatory),
  • Team player. 


Nice to Have 

  • French, German, Romanian, Spanish, Italian, Bulgarian, Hungarian (read, written, spoken) would be a plus. 
  • Knowledge of Salesforce and/or Intercom 




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