Banking is moving out of banks and becoming a part of customers’ daily digital lives. Inbank’s financing solutions are embedded seamlessly into the shopping journey of 5,000+ retailers. This helps our merchant partners to grow their businesses while end customers get to benefit from a frictionless shopping experience wherever they are. With a focus on innovation and growth, we are looking for talented people to join our team of 300+ people working across our offices in Estonia, Latvia, Lithuania, Poland and the Czech Republic.

We are seeking a dynamic and customer-focused individual to join our team as a Business Processes Analyst. As a key member of our Customer Support team, you will be the frontline of communication with our valued customers. Your primary responsibility will be to provide excellent service, resolve inquiries, and ensure customer satisfaction.

The location of the position is in Poland, Gdańsk.

What will you be doing?

  • Handling existing SQL queries and their reconstruction
  • Creating new SQL queries
  • Preparing reports
  • Developing tools using SQL, Power Query, and VBA
  • Creating mail merges
  • Conducting data analyses to optimize processes
  • Monitoring partner quality and identifying issues

Ideally, you bring the following skills with you:

  • Higher education
  • Good knowledge of the English language
  • Experience in analyzing and further developing processes
  • Knowledge of MS Excel, VBA, and Power Query
  • Knowledge of SQL
  • Familiarity with Python is a plus
  • Familiarity with Tableau is a plus
  • Strong analytical skills
  • Ability to organize one's work, set priorities, and meet deadlines
  • Thoroughness and accuracy
  • Ability to work under time pressure

Our offer to you:

  • We offer a salary that is based on your experience level and a great benefits package
  • Sports compensation and additional health Insurance
  • Interesting and challenging working environment with opportunities to develop professionally
  • Agile and high-performance development culture and plenty of startup spirit
  • Team events and personalized training plan and learning budget.

At Inbank we strive to have an inclusive and diverse working environment, so we welcome you to apply even if you do not match all the points here but think you would do well.


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