Banking is moving out of banks and becoming a part of customers' daily digital lives. Inbank financing solutions are embedded seamlessly into the shopping journey of 5,000+ retailers. This helps our merchant partners to grow their businesses while end customers get to benefit from a frictionless shopping experience wherever they are. With a focus on innovation and growth, we are looking for talented people to join our team of 300+ people working across our offices in Estonia, Latvia, Lithuania, Poland and the Czech Republic.

We are looking for a Customer Support Team Lead to join our Kaunas team. 

What will you do:

  • Form and develop a team of up to 15 people
  • Ensure the organization, planning, and delegation of tasks for the group (call center and remote work) and assigned projects
  • Help the team achieve set customer service and sales goals
  • Provide insights about customer experience and needs and initiate changes
  • Manage non-standard situations and engage in solving more complex problems
  • Collaborate with other departments to implement the best solutions
  • Prepare and present reports/statistics.
In order to be successful in the role, you bring ideally the following skills with you:
  • You have at least one year of team management experience (experience in customer service, sales, or call centers is an advantage)
  • You possess leadership qualities that enable you to develop the team and help achieve team results
  • You have the ability to motivate colleagues and create an excellent working environment
  • You have knowledge of call center KPIs and customer service standards
  • You have internal motivation and perseverance to ensure the best customer service 
We do understand that nobody is perfect, but some bonus points if you:
  • Have experience in the financial sector
  • Speak English
  • Have good problem-solving skills and a customer-oriented mindset
  • Approach everything positively and optimistically, prioritizing exceptional and 
    quality customer service
Our offer to you:
  • Competitive salary of 2000-2500 EUR before taxes, with the possibility of adjustment, based on the candidate's experience and qualifications.
  • Hybrid working model, providing flexibility and work-life balance.
  • Stimulating and enjoyable work environment, fostering creativity and collaboration.
  • Opportunities for professional growth and advancement within the company.
  • Health insurance or access to the Stebby app.
  • Dedicated learning and development budget.
  • Comfortable, pet-friendly office located in Vilnius, designed to create a conducive work environment for all team members.




Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.