Banking is moving out of banks and becoming a part of customers' daily digital lives. Inbank financing solutions are embedded seamlessly into the shopping journey of 5,000+ retailers. This helps our merchant partners to grow their businesses while end customers get to benefit from a frictionless shopping experience wherever they are. With a focus on innovation and growth, we are looking for talented people to join our team of 300+ people working across our offices in Estonia, Latvia, Lithuania, Poland and the Czech Republic.

We are looking for a Customer Support Expert to join our Vilnius team. 

What will you do:

  • Consult the company's clients by phone, email, and in-person regarding the acquisition of financial services and contract agreements
  • Analyze client needs and help them resolve arising issues
  • Assist clients in finding reliable financial solutions based on their needs
  • Strive to achieve sales goals, realizing your professional and financial ambitions
  • Administer and prepare documents and correspondence.
In order to be successful in the role, you bring ideally the following skills with you:
  • You have experience in customer service
  • You enjoy communicating with clients
  • You speak and write Lithuanian fluently.
We do understand that nobody is perfect, but some bonus points if you:
  • Have experience in the financial sector
  • Speak English
  • Have good problem-solving skills and a customer-oriented mindset
  • Can work in a fast-changing environment and handle multiple tasks simultaneously
  • Approach everything positively and optimistically, prioritizing exceptional and quality customer service.
Our offer to you:
  • Competitive salary starting at 1400 EUR before the taxes, with the possibility of adjustment, based on the candidate's experience and qualifications.
  • Hybrid working model, providing flexibility and work-life balance.
  • Stimulating and enjoyable work environment, fostering creativity and collaboration.
  • Opportunities for professional growth and advancement within the company.
  • Health insurance or access to the Stebby app.
  • Dedicated learning and development budget.
  • Comfortable, pet-friendly office located in Vilnius, designed to create a conducive work environment for all team members.

 

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