About incident.io

incident.io is an incident management platform that helps companies when things go wrong. Whether they're site outages, data breaches, or functionality issues, incidents happen literally all the time. When they do, we help get the right people in the room, we run and communicate how you're responding, and we give you a suite of tools and insights to learn and improve over time.

The Team

We love having fun building stuff together that looks amazing and makes our users happy. We’re setting ourselves a high bar for design — as an early member of the Design team, you’ll help us hold and raise it, delivering beautifully polished designs and playing a part in defining how we do world-class product design. We regularly talk to customers to make sure we’re shipping valuable, usable features.

What you’ll be doing:

  • Designing user experiences that look incredible — We’re regularly adding big new features to our product and iterating on existing ones. You’ll be helping us make sure these are both usable and delightful.
  • Working cross-functionally — You’ll be working closely with our existing Designer, wider Product Development team and anyone else in the business that you need in order to do your best work. Expect to be around a whiteboard jamming on initial ideas, pairing on the last bits of polish before we ship something new, and everything in between.
  • Developing working best practices — You’ll be helping establish how product design gets done at incident.io How do we work? What tools do we use? There’s a lot to figure out together!
  • Getting in front of customers — Everyone is in our community Slack, and is encouraged to speak to customers and join in the conversations. Customers love it, and we think it makes us better at what we do.

This role could be ideal for you if you:

  • Are an all rounder with exceptional visual design skills who knows how much details matter — you’re happy to work away until you have the perfect drop shadow on a button and can spot 1px spacing issues a mile off
  • Aspire to the level of bar-raising design work done by teams like Linear, Vercel & Stripe
  • Have worked on multiple products, working on at least one product for long enough that you’ve seen the consequences of your design decisions over the longer term
  • Care about communication that’s hard to misinterpret and helps things get done
  • Care about quality but appreciate trade-offs are necessary to move quickly and have impact
  • Are comfortable sharing unpolished ideas early on and believe your designs are improved by input from others
  • Are curious about the product you’re working on and take a keen interest in what goes on in other teams across the business

The salary for this position is determined by several job-related factors, such as experience, relevant skills, training, location, business needs, or market demands. The salary range for this role is £80,000 -£130,000. This position will also offer equity options.

Our commitment to diversity

We embrace diversity at incident.io, and believe in creating supportive and inclusive environments where all of our employees can succeed. To build a product that’s loved by everyone, we need a team with all kinds of different perspectives, experiences, and backgrounds. That’s why we’re committed to hiring people regardless of race, religion, colour, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, neurodiversity status, disability status, or otherwise.

Got a question?

If you have any questions before applying to the role, please email the team at jobs@incident.io

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incident.io Standard Demographic Questions

We believe that incident.io should be a place where everyone can thrive, regardless of their background. Our commitment to a diverse and inclusive workplace is central to our company values.

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