About Invisible
Invisible is the operations innovation company transforming how companies are built and run.
We’re a tech-enabled services company providing AI-enabled solutions to our clients. Invisible partners with leading model providers like OpenAI and Cohere to help train the most advanced language models. These partnerships with AI firms provide early access to best-practice AI research and LLMs, enabling efficient automation and optimization of complex processes. We also partner with Fortune 500 companies to automate tasks such as menu management for DoorDash and claims processing for American Family Insurance, significantly improving quality while reducing cost and time to completion.
Customers choose us for our curated pool of on-demand global experts; our flexible orchestration platform that seamlessly blends advanced technology with elite talent; and our outcomes-based pricing. Invisible has 10x’d our revenue in the last two years, is highly profitable, and was recently ranked #3 in Artificial Intelligence on Inc. 5000’s annual list of fastest-growing private companies in America.
Invisible has experienced exponential growth, quadrupling in size year over year for the past three years. At the beginning of 2024, we surpassed an Annualized Revenue Run Rate of $100 million and continue to grow at speed. We operate as a profitable business and own a majority of the company, going against the grain in the venture-backed AI space. We look for like-minded individuals to join us as we aim to grow into the largest services firm in the world that bridges the gap between AI and enterprise success.
About The Role
Invisible is scaling quickly and we need your help. Senior Product Operations Managers sit on our Professional Services team and live at the intersection of Engineering, Product and Operations. You will have a strategic impact and be responsible for understanding clients needs to configure and build processes on Workplace, our business process management platform. Our clients are household names and the processes we run for them allow them to build the next generation of applications, services and AI models.
What You’ll Do
- Client Onboarding and Portfolio Oversight:
- Oversee the successful onboarding of new clients and new client processes, ensuring a seamless transition of their processes onto our software platform.
- Manage end-to-end project delivery, from initial scoping to final implementation, within time and budget constraints.
- Develop a deep understanding of our platform and our client’s needs to ensure that processes make use of our platform’s capabilities and fully solve our client’s needs.
- Manage your portfolio of clients and collaborate with cross-functional teams, including engineering, sales, operations and support, to ensure cohesive project execution and client success.
- Manage escalations with clients and key internal stakeholders as required
- Leadership and Team Management:
- Lead, mentor, and develop a team of Product Operation Managers and Analysts, fostering a culture of high performance, continuous improvement, and collaborative teamwork.
- Set clear expectations for team roles and responsibilities, ensuring alignment with project goals and organizational objectives.
- Regularly monitor and assess team performance, addressing underperformance through constructive feedback and appropriate action plans
- Ensure optimal team resourcing by effectively allocating work and balancing team capacity against project requirements and timelines.
- Strategic Execution:
- Implement strategies for the professional services department that align with the company’s vision
- Continuously assess and improve processes and tools in your specific vertical to enhance efficiency and client satisfaction.
What We Need
- Minimum of 4 years of experience in a professional services role within a software or technology company, with at least 1 - 2 years in a leadership position.
- Proven track record of managing and leading teams in client onboarding or management of a Professional Services, Client Services or Client Engineering function.
- Strong understanding of technical capabilities, software development processes and platforms.
- Excellent communication, negotiation, and stakeholder management skills.
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
- Experience in strategic planning and execution, with a focus on delivering and scaling customer success teams.
- Proficient in project management tools and methodologies (e.g., Agile, Scrum)
- Comfortable working through ambiguity
Preferred Qualifications
- Strong understanding of AI technologies, tools, and frameworks
- Technical experience working with Software Developers and Product Manager
Working Schedule
You’ll be working with clients who are primarily located in EST and PST. Because of this we are targeting individuals located between these time zones or who are willing to be available for client calls during these times.
What’s In It For You
We believe in recognizing exceptional work with exceptional benefits. That’s why we empower our Partners to work remotely around the world on a schedule that suits their lifestyle. Our Partner Pay Model is fully transparent and designed for co-ownership, recognizing that professionals have unique needs. We balance profitability and growth by reinvesting annual profits to fuel expansion and fairly compensate our Partners. Over 65% ownership is in the hands of our Partners, and we’re committed to buying back Partner shares every year according to our formal liquidity plan. This ensures liquidity for those who choose to sell their stake in the company.
Compensation:
● Base: $145,000
● Base + Bonus Target: $205,000
● This role is eligible to participate in Invisible’s equity plan.
The amount listed above is the expected annual base salary for this role, subject to change.
Country Hiring Guidelines:
Invisible hires new team members in countries around the world. All our roles are remote. However, some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Accessibility Statement:
We’re committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or accommodation due to a disability, please contact our Talent Acquisition team during the recruitment process at accommodation@invisible.email.
Equal Opportunity Statement:
We’re an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.
Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us.
