About Jumia:

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.


Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.


With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. 



The Head Institutional Affairs Lead is responsible for identifying potential issues​that could impact us from the actions of various interest groups in our environment, and developing and executing a playbook to successfully address the issues. 


He / She will be required to:

  • Have a deep understanding of Jumia’s business model and the external parties that our business interfaces with.
  • Understand the socio-cultural and political landscape of the country and the possible issues/pressure points that could emerge or that have already emerged and how they could impact the business. 
  • Frame the issues and quantify the “social risk” of these issues (Probability of occurrence X Impact) so that the business can allocate resources effectively to risk mitigation
  • Understand the life cycle stage of each issue and the best approach to adopt in addressing the issue
  • Utilize the Market/Nonmarket 2 by 2 matrix to determine/uncover the full scope of potential responses to issues
  • Recognize that every issue exists in a complex market and nonmarket environment and there could sometimes be market responses to a nonmarket issue and vice versa
  • Use the IA3 Framework in developing an effective playbook for mitigating/managing or eliminating all the issues 
  • Work collaboratively with internal functional leads as well as external parties (consultants, competitors, regulators, industry groups, media, PR agencies, social activists) as needed in executing the issue playbooks to Jumia’s advantage. 

Skills and Attributes

  • This role requires a generalist with solid business and managerial experience plus access to local business and socio-political networks at fairly senior levels. 
  • Typically the right candidate would have gained their business experience in a functional area but no specific functional specialist experience is preferred over another. 
  • A significant amount of advocacy and policy development work is needed so the candidate needs to bring structured thinking and argumentation, ability to establish personal credibility with C-level and senior public sector players, influencing skills as well as very good oral and written communication skills. 
  • Some experience in corporate strategy development will be an advantage

We Offer 

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders 

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