About Jumia:

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.

 

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.

 

With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. 

 

SUMMARY

The Collections agent will be responsible for recovering debts from Jumia’s debtors. Their duties include making and receiving calls from non-paying customers, negotiating payment terms and escalating complex cases.

Must be proficient in using all aspects of Excel and ERP and have strong organizational skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Ensure daily communication with customers (payment reminders, late payments) to pursue payment
  2. Ensuring that the company policy on recoveries is followed and that it is in line with local regulations.
  3. Negotiating with customers in cases when non-payment occurs.
  4. Preparing monthly feedback reports on payment collections.
  5. Liaising with various departments and branches throughout the company to resolve queries
    • Work with the AR team and/or Commercial teams to resolve inadequate remittance issues
    • Assist Local teams to investigate and resolve issues interfering with the proper application of cash receipts, including inadequate (or missing) information on customer remittance. Escalate payments which cannot be applied.
    • Help create documentation for AR responsible which will enable them to reconcile their accounts.

SKILLS / Personality

  1. Strong negotiation skills 
  2. Ability to work under pressure 
  3. Solid interpersonal skills 
  4. Attention to detail 
  5. Great written and verbal communication skills 

EDUCATION and/or EXPERIENCE

  1. Finance or related Bachelor’s Degree
  2. At least five (5) years’ experience in Collections
  3. Previous experience on Shared Services preferred
  4. Proficiency in Microsoft Office (Excel, Word, Outlook
  5. Experience with CRM systems.

We Offer 

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders 

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