About Jumia:

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.


Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.


With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. 


Main Responsibilities:

  • Managing hub coordinators & senior coordinators
  • Ensuring that all operations are running smoothly on-groun
  • Managing rotational shifts and Delivery agents/couriers
  • Scheduling and managing the Hub Team and Delivery agents/couriers
  • Managing the facility in terms of the daily supplies, cleaning staff, security staff ..etc
  • Daily & weekly reporting of hub performance
  • Monthly invoicing of hub contractors/ 3PLs
  • Managing the Quality assurance and ensuring that all Forward and reverse packages flows are complying with our SLA
  • Putting internal SLAs & SOPs for the daily hub operation




Qualifications Required:

  •  BSC Degree is a must
  • 5-7 years of logistics experience in a fast pace organization
  • Ability to manage a team , Team management experience is preferred
  • English Language proficiency Written & Spoken
  • Strong Communication skills
  • Excel in Microsoft office applications

We Offer 

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders 

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