About Jumia:

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.


Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets. Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.


With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. 


Job Responsibilities: 

  •       Create KPIs and implement simple systems for evaluating and improving performance
  •       Use order life analysis to monitor Logistic process and improve operational efficiency 
  •       Setup and continuously improve Logistic operations processes
  •       Design dashboards to easily identify bottleneck areas of the operational processes
  •       Oversee daily reporting on Backlog / Incidents/Change/Problem tickets and SLA status
  •       Delivery Success Rate
  •       Delivery Satisfaction for customers and partners
  •       Others related Tasks


Required Skills and qualifications :

  • Proven experience of several years in Warehousing and/or Logistics
  • Experience in Operational Management
  • Team Management

Nice to have:

  • Experience in e-commerce operations
  • Experience ef high growth compagnies or start-upenvironment

Personal qualities & behavioral traits:

  • Enthusiasm and interest in operations & technology
  • Be a field person
  • Ability to quickly build trust with people
  • Can handle people conflicts situations
  • Solution oriented and proactive attitude
  • Likes problem analysis and solving
  • Eager to work in team enviroement and share knowhow
  • Easily adapts to new situations and changes
  • Has a keen attention to detail and is organized 

We Offer:

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African e-commerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

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