About Jumia:

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.
Our platforms among others, comprises of:

  • Marketplace, where we integrate with our sellers and manage products;
  • Mall, which is our core e-com platform that enables customers to buy products;
  • Logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our external clients;
  • Payment service, which facilitates transactions among participants active on our platform in our markets.

Through our online platforms, consumers can access a wide range of physical and digital goods and services, fashion, electronics, beauty products and also hotel and flight bookings or restaurant delivery.
With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact for Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs and skills, and empowering a new generation. 

About the Role 

This role reports to the Operations & Performance Team.

As a JumiaPay, Project Manager, you will participate in delivering an optimized merchant experience. Your mission will be to offer a smooth integration and support process to our valued merchants.

Your primary responsibilities will include, but are not limited to:


Your role:

  • Determine and define project scope and objectives 
  • Develop and manage detailed project schedule to execute Jumia Group strategy
  • Measure, monitor and track project performance thanks to your analytical skills
  • Engage with external, and internal, stakeholders to make things happen 
  • Utilize industry best practices, techniques, and standards, throughout entire project execution
  • Drive operational excellence, while monitoring, assessing, and mitigating operational risks
  • Drive improvements to our product and work processes to become more efficient 

This role will give you the opportunity to:

  • Have an Impact – You’ll lead strategic projects to generate growth for Jumia Group. 
  • Challenge Yourself – You’ll be working with teams that face big challenges. You get the chance to make things happen instead of wondering why things happened. 
  • Work Globally – You’ll work closely with internal and external partners and help to figure out ways to make our business prosperous. 

Your skills:

  • You have excellent written and oral English and French
  • Technically speaking, you’re proficient in Excel, while being able to master new systems quickly
  • You need to have at least a Bachelor’s degree or 3-5 years of work experience in a fast-paced, merchant tech support, payment support, or FinTech environment
  • You’re proactive and experienced at working closely with external partners and all departments. Project management and business analysis skills are needed too. 

We Offer:

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African e-commerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders

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