About Jumia:

Jumia believes that technology has the potential to transform everyday life in Africa for the better. Jumia was built to help consumers access millions of goods and services conveniently and at the best prices while opening up a new way for sellers to reach consumers and grow their businesses.

Listed on the New York Stock Exchange (NYSE) in 2019, Jumia is the leading e-commerce company in Africa, operating in 11 countries. The Jumia platform consists of a marketplace, which connects sellers with consumers, a logistics service, which enables the shipment and delivery of packages from sellers to consumers, and a payment service, JumiaPay, which offers a safe and easy solution to facilitate online payment transactions. The company offers goods across a broad range of categories, such as phones and electronics, home appliances, fast-moving consumer goods, fashion and beauty.

Main responsibilities:

As HR Business Partner, you are responsible for the tactical execution of HR policies and strategic initiatives within the perimeter of Jumia Food and Jumia Operations. On a daily basis, you will be assisting managers and employees with HR activities and compliance. Your responsibilities will include, without being limited to:  


  • Admin and compliance:
    • Ensures admin processes are running smoothly
    • Ensures admin requests are treated according to agreed SLAs
    • Ensures Jumia Mall works under established guidelines and controls 
    • Challenges and controls variable payroll elements
  • Development:
    • Identifies needs, builds training plan and delivers appropriate trainings;
    • Builds adapted hiring processes and tools for mass and single recruitments;
    • Delivers people processes to ensure employee capabilities meet current and future standards;
    • Identifies talents and builds succession planning;
    • Provides technical expertise and policy guidance in talent management (strategic staffing, performance management & career development, learning & development) and effective staff-management relationship;
    • Uses data analysis to influence strategic decisions and to address organizational challenges to talent management;
    • Promotes and coordinates initiatives that support organizational change;
    • Promotes the organizational goals for gender equity and geographic diversity;
    • Drives the achievement of HR results by leveraging resources, developing performance standards and results in planning and monitoring;
  • Work environment:
    • Implements satisfaction/motivation barometers, measures and acts accordingly
    • Organizes appropriate events to strengthen sense of belonging
    • Ensures safety and security at work 
  • Coaching and advice:
    • Improves the performance of others by empowering a strong leadership and coaching culture;
    • Works closely with leadership to build, implement and enforce the HR initiatives (policies, programs, processes ...);
    • Conducts onboarding and exit interviews and shares feedback with partners to identify trends and risks;
    • Provides guidance and direction to employees with emphasis on maintaining a high performing work environment;
    • Meets with managers and employees to discuss issues and provides guidance on resolving them;
  • Continuous improvement:
    • Promotes feedback mechanisms for employees to influence the continuous improvement of HR services and processes;
    • Ensures HR practices are aligned with business needs and makes recommendations to HR leadership when changes are appropriate;
    • Provides input to the design and development of company-wide HR initiatives and ensures they are aligned with business needs; 

Required skills :

Desired Background Skills & Experience : 

  • Minimum +5 years experience in HR
  • Master's degree in business administration, Human Resources or related field is required
  • Thorough working knowledge of MS Office, e.g. solid and sound Excel knowledge


We Offer:

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African e-commerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders


Please ensure to only apply for jobs with Jumia through our official website.
Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job.

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