About Jumia:
Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.
Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.
In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.
What you will be doing:
- Inbound Process and Team Management:
- Compliance management in line with inbound volume projection and schedule
- Liaise with appropriate departments (commercial team, vendor management team, and finance department) on prioritization and reconciliation of items be inbounded
- Ensure quality checks and enforce proper packaging guidelines on all items to be inbounded
- Inventory Process and Team Management:
- Performance management – ensuring out of stock is within monthly target, regular cycle count is carried out and reported
- Continuous storage capacity assessment and management
- Improve picking efficiency by enforcing standardization of SKUs storage
- Ensure all items from inbound, order processing and aftersales are put-away into location within defined SLAs
- Organize quarterly cycle count with finance and external auditors
- Organize offline sales for defective and defective damaged items
- Advise commercial teams on aged and slow-moving SKUs to be discounted and sold online
- Outbound Process and Team Management:
- Manage the outbound process including Pick, Sorting, Pack Ship of Jumia Express orders within SLA
- Capacity planning in line with weekly volume projection and schedule
- Responsible for managing the projection, utilization and storage of packaging materials
- Responsible for the management of daily order transactions and ensure smooth operations amongst related departments i.e. inbound, inventory, order processing, Network
- Performance management including benchmarking with other countries, appraisals, and team coaching
- Cost Reduction:
- Continuously find innovative ways to reduce costs across all warehouse operations
- Reduction of loss due to theft and damaged items
- Improve efficient usage of work tools and materials handling
- Team and Process Management
- Capacity planning, team allocation and monitoring of tasks and duties
- Performance management including appraisals and team coaching
- Regular 5S audits/spot checks to ensure the quality of process and provide clear and visible feedback on findings
- Continuous process improvement is driven by suggestions on systems improvements
- Escalate issues to senior management within an appropriate time frame and provide head of fulfillment with the end of day/shift handover information
What we are looking for:
- Degree (Business Administration, Logistics/ Supply chain, Economics, Engineering)
- Advanced Excel to create macros, pivot tables, VLOOKUPS, analytical capabilities and work books
- Minimum of 5 years FMCG, or warehouse management experience
- Relevant professional certification in Logistics or supply chain management will be an added advantage
- English proficiency
#LI-Onsite
We Offer:
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
