About Jumia:
Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.
Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.
In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.
What you will be doing:
- Managing incoming requests in a ticketing platform (Zendesk);
- Reviewing and analyzing requests regarding finance configurations in our finance applications;
- Helping refine requirements and investigating the requests to gather all necessary information;
- Consolidating all requests and obtaining insights & approval from CEOs, EVPs, and other relevant stakeholders;
- Executing all approved changes accordingly;
- Ensuring changes and settings follow expected behavior;
- Diagnosing and troubleshooting reported issues in the systems related to financial configurations;
- Analyzing data to identify improvement opportunities;
- Identifying knowledge gaps in the user community and organizing focused training sessions to address them;
- Assisting finance stakeholders in projects that require practical skills and expertise in finance, operations, and systems.
What we are looking for:
- Fluency in English, both written and spoken.
- A proactive mindset with strong problem-solving skills.
- Ability to thrive under pressure and meet tight deadlines.
- Strong multitasking abilities to juggle multiple priorities effectively.
- A curious, detail-oriented approach with a drive to ask the right questions.
- Ability to work independently while also excelling in a team environment
These skills are not mandatory, but will help you stand out:
- A background in Finance and/or system-oriented tasks is a strong plus.
We Offer:
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders
