At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.
You need to follow simple guidelines:
- Before applying, make sure you discussed the opportunity with your direct manager and both of you agree that this is positive for your development (Direct manager to draft a recommendation letter).
- Please ensure there is a match in level & location.
What you will be doing:
- Identify and analyse potential fraudulent transactions in order to avoid fraud loss and chargebacks
- Track and report fraud trends, chargeback trends in the market and propose solutions to fight them
- Manage credit card chargeback process for Visa and Mastercard transactions
- Do KYC documents verification for Jumia Pay customers
- Work closely with the customer service team on risk related topics like -transaction or account blocked, KYC etc.
- Work closely with finance team on fraud refunds, chargeback etc
- Adequately follow and enforce all operational process like KYC, ATO, Chargeback, Dispute management etc
- Update necessary schedules for the risk team.
- Work on other topics assigned by your manager.
What we are looking for:
- Proficiency in Microsoft Office (Word, Excel and Power- point) tools.
- Analytical mind and strong problem-solving skills.
- Proven ability to manage multiple tasks simultaneously.
- Ability to work to deadlines and targets, can prioritize tasks under pressure.
- Autonomous and comfortable interacting with other departments
- Attention to detail.
- Ability to analyse data and identify trends and patterns.
- Good written and verbal communication skills.
- Ownership mentality and a personal growth drive.
