At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.
You need to follow simple guidelines:
- Before applying, make sure you discussed the opportunity with your direct manager and both of you agree that this is positive for your development (Direct manager to draft a recommendation letter).
- Please ensure there is a match in level & location.
Main Responsibilities
Vendor Relationship Management:
- Build and maintain strong relationships with key vendors within the home category.
- Serve as the primary point of contact for vendors, understanding their needs, and addressing any concerns or issues.
- Proactively identify opportunities for account expansion and revenue growth.
- Conduct regular meetings, presentations, and business reviews to communicate performance metrics, discuss strategies, and upsell additional services.
Account Management:
- Develop account plans and strategies to maximize vendor retention and revenue generation.
- Collaborate with cross-functional teams, including marketing, operations, and product development, to ensure vendor objectives are met.
- Monitor account health and performance metrics, analyze data, and provide actionable insights to vendors.
- Work closely with vendors to identify opportunities for product or service enhancements and collaborate with internal teams to implement them
Sales and Business Development:
- Identify new business opportunities within the home category and proactively pursue them.
- Prepare and deliver sales presentations, proposals, and contracts to potential vendors.
- Negotiate pricing and contractual terms to secure new partnerships.
- Stay updated on industry trends, market conditions, and competitors to provide strategic recommendations and drive innovation.
Customer Success:
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- Ensure client satisfaction and success by providing exceptional customer support and service.
- Monitor and address any issues or concerns raised by clients promptly and effectively.
- Advocate for clients' needs and requirements within the organization to ensure their long-term success.
Required Skills & Qualifications
- Bachelor's Degree in Business, or any related field
- Strong commercial skills;
- Good analytical and numerical skills;
- Great capacity to handle high stake negotiations;
- Structured, data driven, thorough;
- Good with tools (excel & PPT, Salesforce would be a plus);
- Strong interpersonal skills, a team player;
- Great ability to work in a fast-paced and competitive environment;
- Flawless English communication.
