At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.
You need to follow simple guidelines:
- Before applying, make sure you discussed the opportunity with your direct manager and both of you agree that this is positive for your development (Direct manager to draft a recommendation letter).
- Please ensure there is a match in level & location.
As a Vendor Support Center (VSC) agent, you will be required to provide guidance and additional support to our vendors in regards to their issues / questions raised.
WHAT YOU WILL BE DOING:
- Provide Jumia/Zando vendors with assistance either via phone, email and/or chat
- Support vendors’ education on all possible topics related to their partnership with Jumia/Zando
- Tactfully interact with vendors and collect information in order to improve Jumia/Zando’s service level and operational standards
- Record all information in the corresponding system to support retrospective learning
WHAT WE ARE LOOKING FOR:
- Ability to meet vendor service targets
- Independent and resourceful
- Strong organizational skills
- Impeccable communication skills (spoken and written)
- Ability to work independently and in a team environment
- The mentality of client service and taking responsibility beyond direct duties
- High level of motivation, determination, and commitment
- Previous call center / customer service experience is a plus
- Grade 12 / Matric qualification.
WE OFFER:
- An entrepreneurial yet structured environment for personal and professional growth.
- A chance to make a significant impact in building Africa's e-commerce sector.
- Opportunity to work with a highly professional and dynamic team.
