At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

  • Before applying, make sure you discussed the opportunity with your direct manager and both of you agree that this is positive for your development (Direct manager to draft a recommendation letter).
  • Please ensure there is a match in level & location.

Manage the Inbound, Inventory and Outbound department to ensure all KPIs and targets are achieved. Process standardization and optimization to improve the overall efficiency of the warehousing operations for Jumia Services.

Key Responsibilities

  • compliance management in line with inbound volume projection and schedule
  • Liaise with appropriate departments (commercial team, vendor management team, and finance department) on prioritization and reconciliation of items be inbounded.
  • Ensure quality checks and enforce proper packaging guidelines on all items to be inbounded
  • Performance management – ensuring out of stock is within monthly target, regular cycle count is carried out and reported. 
  • Continuous storage capacity assessment and management.
  • Improve picking efficiency by enforcing standardization of SKUs storage 
  • Ensure all items from inbound, order processing and aftersales are put-away into location within defined SLAs
  • Organize quarterly cycle count with finance and external auditors
  • Organize offline sales for defective and defective damaged items
  • Advise commercial team on aged and slow-moving SKUs to be discounted and sold online
  • Manage the outbound process including Pick, Sorting, Pack Ship of Jumia Express orders within SLA
  • Capacity planning in line with weekly volume projection and schedule
  • Responsible for managing the projection, utilization and storage of packaging materials
  • Responsible for the management of daily order transactions and ensure smooth operations amongst related departments i.e. inbound, inventory, Order processing, Network, etc.
  • Performance management including benchmarking with other countries, appraisals and team coaching.
  • Continuously find innovative ways to reduce cost across all warehouse operations
  • Reduction of loss due to theft and damaged items
  • Improve efficient usage of work tools and materials handling
  • Capacity planning, team allocation and monitoring of tasks and duties
  • Performance management including appraisals and team coaching
  • Regular 5S audits/spot checks to ensure the quality of process and provide clear and visible feedback on findings
  • Continuous process improvement be driven by suggestions on systems improvements
  • Escalate issues to senior management within an appropriate time frame and provide head of fulfilment with the end of day/shift handover information

Job Requirements

  • Bachelors. Degree (Business Administration, Logistics- supply chain, Economics, Engineering)
  • Advanced Excel to create macros, pivot tables, VLOOKUPS, analytical capabilities and work books.
  • Relevant professional certification in Logistics or supply chain management will be an added advantage

Relevant Experience

  • Minimum of 5 years FMCG, or warehouse management experience
  • Ability to negotiate and communicate in flawless English, French, and/or Arabic (depending on base location)
  • Demonstrated competency in data reporting and analysis
  • Experience or high level of comfort in logistics operations

Skills and Competences

  • Excellent communication skills both written and verbal
  • Familiarity with working in a culturally diverse environment
  • Excellent People, Problem-solving, Negotiation, Time management and Coordination skills.
  • Self-Driven and great independent follow-through Ability
  • Strong entrepreneurial skills, leadership, and drive
  • Ability to work in a fast-paced environment

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