At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.
You need to follow simple guidelines:
- Before applying, make sure you discussed the opportunity with your direct manager and both of you agree that this is positive for your development (Direct manager to draft a recommendation letter).
- Please ensure there is a match in level & location.
Key Responsibilities:
- Oversee the end-to-end receiving and dispatch of packages between LMH and the network, ensuring timely and accurate service.
- Ensure dispatchers meet LMH appointment expectations and fulfill all scheduled commitments.
- Effectively manage delivery associates, optimizing their performance and productivity.
- Plan and allocate dispatch routes to maximize efficiency and minimize transit times.
- Develop and execute cost-effective operational strategies to control expenses.
- Establish and maintain high standards of operational excellence, ensuring a consistently positive experience at every touchpoint.
- Education: Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- Experience: 3 years of experience in logistics, supply chain management, or warehouse operations, with a strong focus on sorting and distribution hubs.
- Proven success in optimizing hub operations, reducing costs, and improving throughput and accuracy is essential.
- Industry Knowledge: In-depth understanding of sorting hub operations, supply chain management, and industry trends.
- Ability to identify and implement process improvements to enhance efficiency and service levels.
- Operational Expertise: Strong operational knowledge in sorting hub management, including automation, material handling, workflow optimization, and throughput management.
- Leadership: Demonstrated leadership experience in managing large teams within a high-volume sorting environment.
- Capable of driving team performance and maintaining high morale.
- Analytical: Excellent analytical skills with the ability to interpret data, track key performance indicators (KPIs), and make informed decisions to improve hub efficiency.
- Communication: Superior communication and interpersonal skills. Ability to build and sustain relationships with internal teams, external partners, and stakeholders.
- Technology Proficiency: Proficiency in using Hub Management Tools (HMT)and other relevant software tools for data analysis and operational management.
Other Requirements:
- Ability to work independently with minimal supervision while also collaborating effectively in a fast-paced, dynamic sorting hub environment.
- Flexibility to manage operations during peak periods, including the willingness to work irregular hours as needed.
Benefits and Opportunities:
- Entrepreneurial Experience: Engage in a dynamic, entrepreneurial environment backed by the stability and support of a well-structured organization.
- Impactful Role: Make a significant impact in optimizing and enhancing the distribution network within the African e-commerce sector.
- Professional Team: Collaborate with a highly skilled and motivated team dedicated to excellence and innovation in network logistics.
- Growth and Development: Access unparalleled opportunities for personal and professional growth, with a focus on developing the next generation of industry leaders.
