At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.
You need to follow simple guidelines:
- Before applying, make sure you discussed the opportunity with your direct manager and both of you agree that this is positive for your development (Direct manager to draft a recommendation letter).
- Please ensure there is a match in level & location.
The Country COO will be responsible for leading the improvement of the Customer Experience, Vendor Experience & Operational Profitability in his country. Ensuring sharp execution of the centrally defined improvements/routines, participating to their refinement through the collection of detailed customer/vendor feedbacks, and leading country related specific projects to reach those objectives.
Customer Experience being defined by all elements impacting the satisfaction of a customer navigating or buying on Jumia: online experience, delivery experience, product experience, customer service experience, aftersales (returns / warranties) experience.
Vendor Experience being defined by all elements impacting the satisfaction of a vendor selling on Jumia: online experience, operational experience, payment/finance experience.
The Country COO challenges are described as below:
- Develop and implement strategic operational plans, policies, and initiatives aligned with the company's overall objectives and goals.
- Lead and manage all operational functions within the country, including supply chain management, logistics, manufacturing, distribution, and customer service.
- Collaborate with cross-functional teams, including sales, marketing, finance, and HR, to align operational strategies with business objectives and priorities.
- Drive continuous improvement initiatives to enhance operational efficiency, productivity, and cost-effectiveness across all areas of the business.
- Establish and maintain key performance indicators (KPIs) and metrics to measure and monitor operational performance, and implement corrective actions as needed.
- Ensure compliance with regulatory requirements, quality standards, and best practices in all operational activities.
- Develop and nurture a high-performing and engaged operational team, providing leadership, guidance, and mentorship to foster a culture of accountability, collaboration, and innovation.
- Identify opportunities for expansion, growth, and optimization within the country, and develop strategies to capitalize on market opportunities and gain competitive advantage.
- Build and maintain strong relationships with key stakeholders, including customers, suppliers, partners, and regulatory authorities, to support operational objectives and business success.
- Prepare and present regular reports, updates, and analyses on operational performance, trends, and opportunities to senior management and the board of directors.
- Others Related Task
