At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.
You need to follow simple guidelines:
Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
Apply with your Jumia e-mail.
What you will be doing
Support with training and onboarding of new JForce agents.
1st level support on claim form/issue resolution to ensure speedy processing of agents' complaints.
Make outbound calls to new and existing agents to promote products or services.
Respond to inbound inquiries and engagement across all SM platforms.
Handle objections and provide solutions to agents' concerns.
Provide feedback on agents preferences, challenges, insights and analysis for the Offline team.
What we are looking for
Excellent communication skills in both written and spoken English
Strong phone etiquette and ability to handle high-volume calls
Problem-solving skills with ability to handle complaints professionally
Proficiency in MS Office (particularly Excel)
Strong attention to detail
We expect someone passionate, creative, and able to work efficiently.
Deadline for applications: 21-01-2025
Round of Interviews: 1. Technical Meeting with your potential manager 2. Technical Meeting with your potential functional manager 3. HR Meeting with our Talent Acquisition team