About the opportunity
Are you ready to embark on a thrilling journey with us? We're seeking a passionate Customer Support Partner - T2 to join our dynamic Operations team. As we soar into the realm of cutting-edge fintech, you'll play a pivotal role in shaping our Customer Support and Operations landscape.
Since we’re an early-stage company, you will need to be comfortable with change as well as be willing to bring new ideas to the table. Join us and become part of our journey to empower the lives of millions!
What you’ll be doing
- Be the Voice of our customers: You'll serve as one of the frontline ambassadors of our company, assisting customers with intricate product queries and technical challenges that transcend the capabilities of our T1 team. Assist the Operations Manager in fine-tuning customer-centric processes, ensuring our support remains a benchmark in the industry.
- Solve complex issue: Dive deep into resolving bank transfer issues, managing card transactions and disputes, and tackling escalated cases with finesse.
- Own the card logistics process: Take charge of optimising the card distribution process, ensuring efficiency and effectiveness at every turn.
- Forge Partnerships: Collaborate closely with our BPO support team and external banking partners to swiftly address customer transaction issues and system glitches, ensuring seamless experiences.
- Fuel Innovation: Channel customer feedback directly to our product team, influencing the evolution of our revolutionary offerings.
What you bring along
- Fintech knowledge: You bring over 1 year of experience in fintech customer support and a good understanding of payments to the table.
- Customer-Centricity: Your compass points north towards exceptional customer service, equipped with stellar advisory skills.
- Effective Communication: Your written and verbal skills shine brightly and you are fluent in English. Bonus points for multilingual prowess!
- “Solutions over problems” mentality: In the face of challenges, you remain the eye of the hurricane—cool, collected, and solution-oriented. Additionally, you always look for ways to drive initiatives forward with tenacity and foresight, by enhancing support processes with technical proficiency.
- Knowledge of various tech tools: You are familiar with JIRA, CRM systems, or other ticketing platforms.
Why us
Opportunity to work in a company with direct social impact
Attractive compensation & stock options
Latest equipment, to ensure you have everything needed
Yearly Learning & Development budget
Open & International environment
Fantastic office in the heart of Berlin
Flexible WFH policy 
Free lunch & dinner at the office
About the company
Kadmos is on an ambitious mission to revolutionise salary payments to migrant workers. The Berlin-based startup was founded in 2021 by MIT graduates Justus Schmueser and Sasha Makarovych to bring fintech, low margins, and transparent FX to industries riddled with opaque mark-ups, kickbacks, and physical cash transactions.
Backed by renowned VCs Addition and Atlantic Labs, Kadmos has raised more than $39 million since 2021. The company intends to use the funding for expanding across industries and further accelerating product development. For more information, visit https://www.kadmos.io/
