Trading Escalation Operations Analyst

Type of contract: permanent

Working model: onsite

The team

At Kambi, we are passionate about sports and committed to delivering top-quality products to our customers. We are currently seeking a highly motivated individual with a strong passion for sports and excellent supervisory skills to join our team as a Trading Escalation. This role is integral to maintaining the quality of Kambi products and providing exceptional support to our clients.

Job Description:
As a Trading Escalation Operations Analyst, you will play a crucial role in our day-to-day trading operations. Your responsibilities will include:

• Supervising People: Managing and educating team members enthusiastically to ensure efficient day-to-day operations.
• Real-Time Support: Ensuring the smooth running of operations by providing real-time support to various departments.
• Platform Monitoring: Monitoring Kambi and external platforms and using them effectively to provide high-quality products to our customers.
• Coordination: Coordinating with different departments to address inquiries and concerns related to the sports analysis platform.
• Procedures and Routines: Managing and educating team members on procedures and routines.
• Sport Analysis: Following worldwide sporting events and analyzing patterns and operational issues in each sport.
• Continuous Improvement: Contributing to the continuous improvement of the team by devising routines and tasks that enhance overall performance.
• Point of Contact: Becoming a point person for issues escalated within the Escalations and Quality Assurance Team. Attending to all sports analysis platform-related inquiries and performing quality checks for various team routines once capable.

Qualifications:
To excel in this role, you should possess the following qualifications:

• Experience: experience in the industry would be appreciated.
• Excellent Communication: Strong command of English and effective oral and written communication skills.
• Problem Solving: Excellent problem-solving and analytical skills.
• Decision Making: The ability to make decisions within given timeframes.
• Pressure Handling: Capability to work efficiently under pressure.
• Proactive and Responsive: A proactive and responsive approach to challenges and tasks.
• Detail-Oriented: Organized and detail-oriented with the ability to manage multiple tasks.
• Flexibility: Willingness to work on a flexible schedule, including weekends and public holidays.
• Computer Proficiency: Proficient in using computer operations, including internet and commonly used software applications.

Nice to haves:

• Sports Knowledge: Familiarity with worldwide sports is an advantage.
• Supervisory Experience: Experience in a supervisory role is an advantage.

Let's talk about what's in it for you:

• Become part of a fast-growing company that operates worldwide
• An open and friendly work environment
• Initial sports training and ongoing support to develop your skills and abilities
• Annual bonus based on individual and company performance, 25+2 off days per year, premium health and life insurances with wellbeing services incorporated
• Monthly wellbeing allowance
• Premium private medical assurance
• Year-round engagement activities organized by the company (team outings, summer and Christmas events and more)
• Free access to Linkedin Learning
• Real opportunity to progress and develop your career in a fast-growing, international company.

If you are currently living in another city and you decide to relocate to Bucharest, Kambi is offering a generous relocation package. If you are commuting from another city outside Bucharest-Ilfov, we are providing transport expenses up to a certain limit.

Initially, this job requires working from our office in Bucharest. After a period of learning and accommodation, this will develop into a hybrid system, with a minimum of 2 days worked form the office and a maximum of 3 days worked from home.

What else you need to know about this role:

• Due to all-year-round calendar sports events, this team is working 40 hours/week, generally from Monday to Sunday. The two rest days fall anytime within the week – you will have 2 rest days per month falling in the actual weekend days, while the other rest days will fall within Monday to Friday.
• We can usually accommodate some of the shifts and rest days based on the employee's preference, however there are exceptional cases in which the calendar sport doesn't allow it.
• Availability for work during Public Holidays is requested and remunerated with double pay-out.

If you want to be part of this dedicated team, please apply below, by sending your CV in English.

We can't wait to meet you. Apply now and turn your passion into a career!

#wearekambi