About Kambi
Kambi Group plc is a leading B2B provider of premium sports betting services to licensed gaming operators. Our services provide an end-to-end solution for operators wanting to launch a standalone Sportsbook or bolster their existing offering with an innovative sports betting product. From front-end user interface to customer intelligence, risk management and odds compiling, all built on our in-house developed software, we strive to deliver the ultimate service and solution to our partners.
Our vision is to create the world’s leading sports betting experiences, together with our partners.
Kambi’s Engineering Operations team consists of over 60 dedicated professionals working to ensure our business operates seamlessly, 24/7, year-round. We embrace agile operations, using Kanban methodologies to support our efforts and provide exceptional service to our end users.
About the Client Infrastructure Operations Team
The Client Infrastructure Operations team is a key part of Engineering Operations. We are a dedicated group of 12 IT professionals working across multiple global offices, including Stockholm, Uppsala, Manila, Bucharest, Philadelphia, Sydney, and London.
Our team manages all client operations at Kambi, encompassing a hybrid Office 365 environment, a variety of Microsoft on-premise servers, and a mixed environment of Windows, macOS, and Linux computers. Our mission is to provide first-class support, ensuring an intuitive, seamless, and user-friendly experience for all end users. We roll out new functionality with speed and precision, supported by user training sessions and comprehensive documentation.
The Role
Based in Manila, you will join the Engineering Operations department as part of the Client Infrastructure Operations team. Your primary responsibilities will include:
- Supporting local users and ensuring systems operate efficiently.
- Collaborating remotely with team members to address issues and provide support to other offices and remote users.
- Creating and maintaining internal documentation, including end-user procedures and how-to guides.
What we’re looking for
We want you to:
- Be curious and passionate about IT infrastructure.
- Be organized and flexible.
- Love helping others and possess excellent communication skills.
- Demonstrate professionalism in all aspects of your work.
- Be comfortable working independently while aligning with common team goals.
Required Experience
- Windows 10 operating systems.
- Remote IT troubleshooting.
- 1st and 2nd line support.
- Computer hardware troubleshooting and repair.
Bonus Skills
It’s great if you have knowledge of:
- Windows Server 2012R2/2016.
- PowerShell scripting.
- Exchange Online.
- Microsoft Teams.
- Basic network technology and design.
- Office 365, Intune, and Azure.
What We Offer
- A role in a fast-growing company with ample opportunities for personal and professional development.
- An environment where your ideas are valued and taken seriously.
- Being part of a team that balances professionalism with fun.
- Opportunities to travel.
Why You'll Love Kambi
You’ll thrive here if you:
- Excel in a high-paced work environment.
- Are self-driven and don’t require constant supervision.
- Aren’t afraid to share your ideas and opinions.
- Hold yourself and your peers to high standards.
- Believe delivering business value defines great operations.
If this sounds like the perfect fit for you, we encourage you to apply with your CV and become part of our dedicated global team!
Application Process
Candidates must be available for an initial video interview, followed by an in-person interview at our Manila office.
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Kambi's ongoing commitment to Diversity and Inclusion in the workplace
If you require any reasonable adjustment during the recruitment process, please notify your recruiter, who will assist you however they can. Diversity and inclusion is at the heart of who we are and who we aim to be. While we are proud of the positive and inclusive company culture we have created, we know we can do so much more. Kambi constantly evolves its Diversity and Inclusion strategy to ensure it becomes an even more inclusive and positive place to work, with the core management team reaffirming its commitment to delivering on employee feedback.
Creating an inclusive environment
We believe Kambi's greatest strength is the collective talent of our employees. Kambi is committed to ensuring we create an inclusive work environment where everyone can feel valued, thrive and achieve their potential, regardless of who they are or what their background is. We know that it is only by having a balance of different voices, values and opinions that Kambi is able to be the market leader it is today.
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