Platform Support Specialist (m/f/d)
Remote India


Hello👋I am Ashish, Senior Manager Product Analytics at Kayzen, and I am now looking for a Platform Support Specialist  to join our team 🙌

But wait, you have not heard of Kayzen before?😃

Kayzen powers the world’s best mobile marketing teams to take programmatic advertising in-house. Built on the three key pillars of performance, transparency and control, Kayzen is a DSP which enables leading app developers, agencies, media buyers and D2C brands to run programmatic user acquisition, retargeting, and branding campaigns in self-serve or managed service mode.

With an unprecedented scale of >160bn daily ad requests from 2bn+ unique users worldwide, we serve more than 500M ads per day to 180 countries. Kayzen is accessible through our APIs or user interface.

The team

The team is highly motivated and aligned in our quest to disrupt the multi-billion dollar ad-tech industry. You will work with a carefully selected, diverse and globally distributed team from customer success, engineering, data science, design, product and more.

Responsibilities

As our Platform Support Specialist, your primary focus will be to support customers and internal teams with expert knowledge on how to use our product, manage Ad moderation and help with troubleshooting. In particular, you will externally have interactions with our customers, and internally with our customer success, product, data analytics /science and engineering teams. Apart from your primary tasks, we expect you to have a growth mindset on contributing to Kayzen’s success.

  • Troubleshoot and answer clients’ questions in a timely manner while providing first-class client satisfaction
  • Support the ongoing setup, maintenance and troubleshooting of campaigns
  • Manage end-to-end ad moderation for our self-serve clients
  • Work with Customer Success and Product Teams to identify and develop solutions that automate and improve internal and client trafficking operations
  • Provide clients with proper documentation when required as well as ad hoc querying of relevant databases
  • Conduct end-to-end creative testing across different exchanges whenever there are issues or new creative templates to be tested

Requirements

  • 1+ years of experience in B2B customer support
  • Understanding of key statistical concepts and a high level of analytical abilities
  • Strong troubleshooting and problem-solving skills
  • Strong verbal and written communication skills
  • High attention to details and diligent working style
  • Previous industry experience in Adtech/Martech/Performance Marketing

What do we offer?

  • Exceptional career growth and learning opportunity
  • A unique opportunity to be part of an experienced team of industry experts and entrepreneurs who bring massive change to the Adtech market
  • Direct, day-to-day work experience with the management
  • A fun, driven, and multinational team located across Germany, India, Argentina, Ukraine, Turkey, the UK and soon more countries
  • A flexible work-from-home arrangement
  • A 500-dollar home-office setup budget
  • A 1000-dollar annual learning and development budget

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