At Koa Health, we believe in putting people (and their mental health) first. So we’ve made it our goal to leverage technology and research to enable people to change their behaviors with effective and accessible support that adapts to their unique circumstances. Having secured a successful and oversubscribed Series A funding totaling €30m (ca.$36M) in October 2020 and currently preparing for Series B round of investment, we are continuing on a steady path to grow our global team. Read more about our story here.

Against the backdrop of decades of rising demand, mental health has never been more important.  The Covid pandemic has led to a 4x increase in mental disorders around the world.  With no increase in the supply of clinicians, tens of millions of people are stranded today without access to care. There has never been a more critical moment for the work that we’re leading at Koa Health.  And this is where you come in.

Your New Role

We're seeking a highly skilled and motivated Senior User Researcher to lead the user research efforts in a new tribe of the product team. Reporting to the User Research Manager, and working directly with the design, product, content, and data teams, you’ll be responsible for the generative and evaluation research within the tribe, bringing relevant and in-time information for the product team to be able to make decisions for the long-term and short-term roadmaps of the product. As a company that is growing and products still in the definition stage, you will need to be comfortable with uncertainty and deal with complex scenarios. You will triangulate qualitative data with quantitative data, together with our data scientists in order to define and test hypotheses, uncover opportunities and improve our products. 

As our mission is focused on mental health, we want you to be highly empathetic and sensitive to different users’ and stakeholders’ limitations and needs. The aim of our research is to improve our products and services, define and validate or invalidate business hypotheses, inform strategy and create an amazing experience for our different users while holding ourselves and the team accountable for keeping the best interest of our users in mind.

***This role can be based in Barcelona or Spain, remotely***

Responsibilities

  • Leading the User Research initiatives within the new tribe of the product team
  • Being an active member of the User Research team by mentoring junior members, advocating for user research around the company, and sharing your expertise
  • Building the roadmaps of User Research within the tribe, in line with the User Research team’s way of working, and coordinating with Product Managers and Designers
  • Conducting both generative and evaluative research for our products, helping define company strategy
  • Liaising closely with the data team to triangulate quantitative and qualitative data to connect the what and the why of user behavior, before and after studies
  • Documenting the whole user research process as a key part of the work
  • Helping our product managers and other stakeholders understand and prioritize product features within development roadmaps, by bringing the right information at the right time.

 

About You

  • Proven previous experience conducting hands-on user research experience, in multidisciplinary environments within product-led organizations 
  • Highly experienced working directly with a product team, product management processes and negotiations with different stakeholders
  • Passionate about robust, in-depth research but you also appreciate the benefits of a lean ‘just enough research’ approach
  • Proven ability to translate insights into actionable recommendations and next steps
  • Feel comfortable in uncertainty and have the ability to plan and deliver efficient results in complex environments
  • Ability to multi-task in a fast-paced and entrepreneurial environment without sacrificing attention to detail or a positive attitude
  • Excellent communication skills and near-native or native level English

About us as a User Research team

  • We are a -still- small team so we have a lot of opportunity to ask questions and propose initiatives that will make all of us grow
  • We will hire you because we trust you and want to learn from you
  • We will have a plan for you to grow and develop professionally from all points of view
  • We believe in constant, transparent, constructive and evidence-based two-way feedback
  • Upcoming projects are highly motivating
  • Good vibes are in the air in our team, so we hope you will bring yours

Desirable skills

  • Experience working on product definition from scratch
  • Experience in digital health or similar
  • Interest in ethics, especially in the realm of patient experience and healthcare
  • Experience with data analytics (e.g. Mixpanel or Amplitude)

 

Why Koa Health?

We are at the forefront of innovation in the MedTech arena, working on one of the hottest topics of today – behavioural health. By working with us, in whatever role, you get to make a true impact on the lives of others.

Aside from this, we provide all the necessary support and perks to make your life at work and outside of work fun and comfortable all year round, such as:

  • A fantastic rewards package that includes: Food Allowance, Private Health Insurance, Pension Contribution, Life Insurance, Bi-annual Bonus Scheme, Uncapped Sales Incentive Plans and Share Options.
  • As a business we are focused on supporting your wellbeing and therefore provide you with a Wellbeing Allowance and Wellbeing Leave, as well as a generous annual leave allocation to help manage both your mental and physical health as you see fit.
  • True flexibility – we’re hiring your skills and experience, so ask you to use these in the most effective way you can and manage your work-life balance accordingly.
  • Worldwide WeWork membership access for those who prefer a hybrid schedule; you will find our teams collaborating on our private rooftop terrace when visiting our Barcelona office.
  • An international environment with a company culture focused on wellbeing and personal growth.

 

An Inclusive Workplace

At Koa Health, we facilitate a safe space where cultures, backgrounds, ideas and ways of solving problems can combine. This unique mix is a big part of our recipe for success when it comes to working towards our mission of mental health for all. We firmly believe that Diversity & Inclusion should be embedded in the fabric of our organization and we know true progress comes with long-term commitments and actions. We are building a space where our people feel respected for who they are and are rewarded based on the impact they make to the business.

Regardless of your personal identifiers, at Koa Health you can be yourself, and feel respected, accepted and supported. We promote an inclusive culture where people who think and act differently can discover ways to learn from each other.

Promoting diversity, inclusion, and equity must be a company-wide effort. As a young start-up, we are creating a safe space that fosters acceptance and invites differences as part of our first steps toward building a resilient and inclusive work environment.

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