Incident Project Manager

As an Incident Project Manager at LetsGetChecked, you'll play a pivotal role in bolstering technical operations to advance our core mission of empowering individuals, corporations, universities, public sectors, and health insurance companies. You'll operate at the nexus of technical operations, product engineering, cloud computing, and intricate data environments, necessitating profound expertise in at least three domains, fervor for all four, and adeptness in engaging stakeholders across the board.

Join us in sustaining our expansive, geographically distributed platform, firmly rooted in AWS infrastructure, servicing numerous markets worldwide. Our platform prioritizes user-friendliness for customers while upholding the integrity and security of the invaluable data they entrust to us.

Responsibilities include, but are not limited to, the following:

• Serve as the primary point of contact for all communication related to incident response efforts.
• Develop comprehensive incident response plans, outlining roles, responsibilities, and procedures for various stakeholders.
• Create project schedules, set timelines, and allocate resources effectively to ensure permanent incident resolution.
• Monitor project progress, track key performance indicators (KPIs) and Service Level Agreements (SLAs), and adjust plans as needed to meet objectives.
• Facilitate clear and timely communication among internal teams, external vendors, customers, and regulatory authorities.
• Provide regular updates to stakeholders on the status of incidents, including impacts, mitigation strategies, and resolution timelines.
• Document post-incident reviews and communicate lessons learned to relevant parties to improve future response efforts.
• Monitor the effectiveness of response actions and adjust strategies as necessary to achieve incident resolution goals.
• Identify and assess risks associated with incidents, including potential impacts on operations, reputation, and regulatory compliance.
• Escalate significant incidents or issues to senior management or other appropriate stakeholders, providing timely updates and recommendations for action.
• Propose improvements in the documentation of incident response activities, including timelines, actions taken, and outcomes.
• Prepare incident reports for internal stakeholders, management, and regulatory authorities, as required, ensuring accuracy and completeness of information.
• Analyze incident data to identify trends, patterns, and areas for improvement in incident response processes and procedures.
• Provide training and guidance to team members and other stakeholders on incident response best practices, procedures, and tools.
• Collaborate with external partners to implement enhancements and innovations that strengthen the organization's overall resilience to incidents.

What you’ll need:

• Bachelor's degree in a relevant field such as computer science, information technology, engineering, or a related discipline, or equivalent experience
• Proven experience in project management, preferably in a technical or IT-related field. Certifications in project management (e.g., PMP, PRINCE2) preferred.
• Experience in developing and implementing incident response plans and procedures.
• Excellent project management skills, including the ability to plan, organize, and prioritize tasks effectively.
• Strong communication skills, both verbal and written, with the ability to convey technical information to non-technical stakeholders clearly and concisely.
• Exceptional interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Proficiency in using project management tools and software for scheduling, tracking, and reporting on project progress.
• Familiarity with best practices for IT service management, including frameworks like ITIL or ISO/IEC 20000.
• Knowledge of incident response processes, methodologies, and tools.
• Understanding of IT infrastructure, networking, and security principles.
• Ability to motivate and inspire team members to achieve common goals.
• Adaptability and resilience to navigate through challenging and high-pressure situations.
• Attention to detail and commitment to maintaining high standards of quality and accuracy.
• Strong organizational skills and the ability to multitask and manage competing priorities effectively.
• Professionalism and integrity in dealing with sensitive and confidential information.
• Continuous learning mindset to stay updated on emerging technologies, best practices, and industry trends related to incident management and IT security.

Alongside base salary of $80,000-$90,000 we offer a range of benefits including: 

• Health insurance and an Employee Assistance Program
• 401k
• Annual Compensation Reviews 
• After 90 days you will be eligible to avail of Flexible PTO where you are not restricted to a specific number of PTO days/annual leave
• Free monthly LetsGetChecked tests as we are not only focused on the well-being of our patients but also the well-being of our teams
• A referral bonus program to reward you for helping us hire the best talent
• Internal Opportunities and Careers Clinics to help you progress your career within the company.
• Maternity, Paternity, Parental and Wedding leave.