LONGi Solar is one of the world’s largest solar technology companies, ranking first in global module shipments since 2020. 
With more than 60,000 employees, 30+ locations and 30 manufacturing sites globally, LONGi has broken the photovoltaic (PV) cell conversion efficiency record 16 times in a row since 2021.
LONGi is the first Chinese solar manufacturer to join the three distinguished climate initiatives RE100, EP100 and EV100.

Customer Support Manager (all genders)

Utility Business Unit

Location: Frankfurt am Main, Germany

You will

  • Give trainings on module installation and operational maintenance 
  • Offer testing services to the customer
  • Identify and handle product related problems or issues
  • Highly focus on continuous quality improvement of LONGi product
  • Business travel in Europe in response to customer's after-sales requirements
  • Coordinate all technical reports issues by clients and HQ
  • Define inspection schemes and ensure the good practices on after-sales problems investigation
  • Report and explain results of investigation internally and externally
  • Ensure communication with logistics and be responsible for delivery needs

You need

  • Good communication skills and strong negotiation skills
  • Strong teamwork spirit and able to communicate with different departments
  • Fundamental understanding on PV module, with knowledge on system integration basics preferred.
  • Good understanding of international applicable standards for PV modules
  • Good knowledge of testing, inspection and evaluation procedures to PV modules and PV systems
  • Experience in post-delivery claims management is a plus
  • Excellent verbal and written communication skills in Chinese and English 
  • University degree or comparable professional training in the field of engineering or similar
  • Willing to travel frequently



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