Join Us in the Land of Happiness!
At our Gibraltar-based Lotto company, people come first. Belonging, impact, and purpose drive our success. We invest in personal growth, offering a unique work environment. With 15 markets, 400+ employees, and 19 million customers worldwide, we're where you belong. Experience extraordinary growth with us.
Lottoland empowers both customers and employees. 2018, we paid out €90 million, a Guinness World Record. Now, we're enabling bigger dreams through meaningful actions. Our open culture fosters genuine connections, resilience, and ownership. Your values matter as much as your skills. This is your extraordinary chance. Find purpose and meaning in a one-of-a-kind Land. We bet on you!
What you will do:
- Work the daily team reports looking to identify unusual behaviour, red flags and vulnerable players to protect our players and the company.
- Review accounts across multiple markets, jurisdictions and regulations adjusting to follow the process of each market.
- Take ownership and action JIRA/ Oracle tickets raised for the Risk Ops team and support the wider teams with finding solutions for players.
- Protect any players by applying appropriate action on the account and / or financial payment instruments, where there have been signs of suspicious activity / fraud.
- Achieve Productivity & Quality Assurance targets.
- Deliver process related training to the Customer Operations team as and when required and support them on daily queries and escalate issues to the Management Team.
- Support Lottoland project delivery by undertaking user testing of new processes and provide constructive feedback to working groups.
- Raise SARs with the Lottoland MLRO, identifying individual player suspicion and group trends.
- Follow the team Standard Operating Procedures, keep up to date with key changes and ensure you act in line with policy and regulatory requirements at all times.
- Support with updating our team Standard Operating Procedures with changes once approval is received from Compliance & Risk Operations Manager / Team Leader.
Who you are:
- You have a good attention to detail.
- Understanding of KYC Regulations.
- Fluent in English.
- Able to stay focused with spike volumes.
- You have good computer skills, especially with Excel.
- You are a team player but also able to work independently or remotely if required.
- An analytical mind to work well with numbers.
- You have previous experience in identifying fraud triggers in the Gambling sector.
- Understanding of payment journeys between providers and merchants.
What's in it for you:
- Competitive salary.
- 37 days off, including holidays and flexible public holiday options.
- Flexible working.
- Career progression and coaching.
- Mental health support.
- Inclusive environment.
- Exciting team events.
- Premium Healthcare.
- Subsidised gym membership.
- Fresh fruit and refreshments.
Why Choose Lottoland:
- Flexibility, inclusion, and common purpose.
- Supportive growth and deeper connections.
- Genuine collaboration and ownership.
- Values-driven success.
- Embrace Gibraltar's sun-soaked lifestyle.
Our Culture:
- Innovation thrives here.
- Passion is celebrated.
- Customer focus drives us.
- Empowerment meets accountability.
- Grit and integrity are vital.
Join Lottoland - where innovation meets purpose. Explore more at www.lottolandcorporate.com. Your unique journey starts now.
For more information about our privacy policy click here.
