Mast is solving one of the most important problems in lending: Speed. Our mission is to make lending better, smoother and faster for everyone. We do that by empowering mortgage lenders and leveraging technology to enable them to focus on what they do best – lending.
Mast is building cloud-native mortgage technology infrastructure to help lenders process more mortgage applications in less time. We want to help lenders get to a mortgage decision faster and more efficiently, transforming the buying journey for the borrower.
We are seeking an experienced and dynamic Head of Product to lead our product management efforts and drive the strategic development of our loan origination software. The ideal candidate will have a proven track record of success in product management, particularly within the fintech industry, and a passion for innovation and customer-centricity. As the Head of Product, you will play a pivotal role in defining our product strategy, shaping our roadmap and processes, and helping us build the product team to deliver exceptional results at scale.
Implementation to enterprise customers is a significant aspect of this role, requiring the successful candidate to oversee the development and execution of implementation plans, collaborate closely with client stakeholders, project managers, and technical teams, and ensure smooth onboarding, customisation, and integration of Mast's software solutions.
This role is based in our London HQ office and reports directly to the founding team (CPO & CEO).
Responsibilities
- Develop and execute the product vision and strategy in alignment with Mast's overall business objectives and market trends.
- Lead and mentor a team of product managers, fostering a culture of collaboration, innovation, and continuous improvement.
- Drive product discovery, prioritisation, and delivery processes, ensuring that product initiatives are well-defined, feasible, and aligned with customer needs.
- Collaborate cross-functionally with engineering, design, marketing, and sales teams to translate product requirements into actionable plans and deliverables.
- Champion a user and customer-centric approach to product development, leveraging data insights, user feedback, and market research to inform decision-making.
- Monitor and analyse key product metrics and KPIs to evaluate product performance, identify opportunities for improvement, and drive growth.
- Stay informed about industry trends, emerging technologies, and regulatory requirements, and incorporate relevant insights into product strategy and roadmap planning.
- Perform ongoing analysis and research of customer requests and competitor capabilities
- Build and maintain strong relationships with key stakeholders, including clients, partners, and internal teams, to ensure successful product launches and ongoing customer satisfaction.
- Lead the implementation and delivery process for enterprise clients, collaborating closely with client stakeholders, project managers, and technical teams to ensure smooth onboarding, customisation, and integration of Mast's software solutions.
- Oversee the development and execution of implementation plans, including scoping, resource allocation, risk assessment, and timeline management, to ensure successful project delivery and client satisfaction.
- Drive continuous improvement in the implementation and delivery process, identifying areas for optimisation, standardisation, and automation to enhance efficiency and scalability.
Requirements
- Bachelor's degree in Computer Science, Engineering, Business, or related field; advanced degree preferred.
- 8+ years of experience in product management, with a focus on developing software products in the fintech or financial services industry.
- Proven leadership experience, with a track record of successfully leading high-performing product teams and driving results in a fast-paced environment.
- Strong strategic thinking and analytical skills, with the ability to translate complex business requirements into actionable product plans and roadmaps.
- Strong experience in scaling multi-tenanted software for B2B enterprise clients.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and influence decision-making at all levels of the organisation.
- Deep understanding of agile methodologies, product management best practices, and software development lifecycle processes.
- Deep understanding of aspects within the product development lifecycle, including product strategy building, requirements definition, UX / UI, engineering, QA and release
- Passion for innovation, technology, and delivering exceptional customer experiences.
- Extensive Knowledge of Fintech & banking/finance
- Ability to thrive in a fast-paced startup environment.
Desirable
- Experience with loan origination software or financial technology products is highly desirable.
Salary Range
- £100,000 - £120,000 + competitive stock options
Benefits
- Pension plan
- Employee First Company (Flexible working culture with HQ in central London)
- 25 days holiday + bank holidays
- 5 weeks a year: work from anywhere
- Equipment budget
- Learning & development budget
- Cycle to Work Scheme
- Stock Option Plan
- Donuts every Thursday + breakfast every other Wednesday
- Monthly team socials + Quarterly Team Meetups @ HQ
Mast. is an equal opportunity employer and we celebrate diversity and are committed to creating an inclusive environment for all employees.
ABOUT US
Founded in 2020, Mast is a venture-backed fintech building cloud-native mortgage origination technology infrastructure to help lenders increase capacity, reduce costs and strengthen operational controls.
