Title: Business Development Senior Manager
Reports to: SVP of Meliora Health
FLSA Classification: Exempt
Location: Fully remote with travel in the US as required - must be located East Coast or willing to work East Coast hours
Meliora Health is part of Healios, the UK's largest digital behavioral healthcare provider. Since 2013, we've provided digitally-led, comprehensive outpatient developmental and behavioral healthcare, focused exclusively on children and young people.
We innovate both clinically and technologically to deliver "better" care: we developed our own digital care platform; we created an in-house training academy to help our clinicians grow; and we are creating new clinical models to really improve outcomes.
We exist to empower every young person to build the capabilities for long-term mental health to successfully navigate life’s challenges and experience a better quality of life. If this mission statement resonates with you, please do consider applying. We are making a difference in the lives of thousands of children and their families in the UK and the US.
OUR TEAM
The Business Development Manager is accountable for achieving Meliora Health sales targets by securing new contracts with Meliora defined target accounts who we don't currently have an existing contract with as well as increasing referrals from existing partnerships . Central to this role is experience of a consultative, customer needs to value led sales approach achieved through an understanding of what matters most to the customer, what they get measured on, what challenges they need to overcome, what success would look like for them and how much they are able to invest to achieve that success.
THE OPPORTUNITY
This is a manager level, individual contributor role and you will be responsible for delivering critical business outcomes. You will be leading, developing and executing a new sales contracts strategy and success plan outlining key initiatives, tactics, milestones, key performance indicators, required resources and dependencies in order to achieve the agreed sales targets. Having a bias to action and being comfortable with autonomy is essential.
We are scaling our clinical networks in markets across the US to help us achieve our mission: to empower every young person to build the capabilities for long-term mental health to successfully navigate life's challenges and experience a better quality of life.
Successful candidates will be eager to join a growing, fast paced team, where you can have a key role in our success. You will have an opportunity to learn about our clinical service, our systems and how we support our members.
WHAT YOU WILL DO:
- Identify, quantify, qualify and secure new contracts with Meliora.
- Identify who the key contract decision makers are within our key markets
- Develop tactics and initiatives to gain access to the key decision makers and influencers involved with partnerships, taking them through the customer adoption ladder from unaware/prospect to contract won.
- Through your expert knowledge of the customer, market and competitors you will help input and shape the value proposition required to successfully engage the key decision makers by applying a customer needs sales approach with clear rationale as to why they should embed Meliora within their teams as part of their service transformation and sustainability plans.
- Oversee and individually contribute to our Marketing efforts and align them to our business development strategy
- Collaborate closely with internal teams such as Growth, Operations, Clinical, Finance, Product and Tech during the sales cycle to ensure all internal stakeholders are aware, aligned and in agreement of the scope, deliverables, expectations, timelines and constraints of new sales contract opportunities.
- Demonstrate extensive knowledge of changing market trends which affect the needs and requirements of our customers, providing insights to inform company strategies to maintain a strong value proposition and a competitor advantage
WHAT WE NEED FROM YOU:
- Genuine customer focus and demonstrable experience of a consultative, customer needs to value led sales approach is essential
- Planning and key business development initiatives.
- Proven experience in a management role, creating and delivering on new strategies to achieve revenue targets
- Self motivated and able to navigate and find solutions to shortening the sales cycle by successfully and compliantly navigating the complex customer procurement and contracting processes.
- High level of emotional intelligence and relationship focus, able to seamlessly adapt your style and approach based on different customers persona’s and profiles
- Ability to thrive under pressure in a sometimes ambiguous working environment to successfully deliver multiple complex revenue projects.
- Excellent communicator and collaborator, able to efficiently partner with external and internal stakeholders to scope out the core requirements and deliverables for the contract including financial terms.
- Credible, able to engage and develop customer relationships to expand access to Meliora services across the US for the benefit of clients and families with neurodevelopmental conditions.
- Willingness to travel within the US for face-to-face meetings with key accounts, attend briefings, and conferences.
- Commitment to a culture of openness and collaboration within the Growth team and across the wider Meliora and Healios organization.
- Skilled in reporting data to inform decision-making and prioritization.
- Passion for supporting individuals to improve their lives.
- Curious mindset driving continuous efforts to challenge the status quo for better outcomes.
- Analytical and problem-solving capability with an ability to think laterally and creatively.
- Acting as a point of escalation beyond the Provider Relations Manager for contractual related matters.
- Commitment to ethical practices and adherence to the highest standards of care of our customers and children.
WHAT WE WILL PROVIDE FOR YOU:
- Vacation allowance of 15 days a year, 2 Life Leave days, your birthday off plus 10 paid & federal holidays (including New Years Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, After Thanksgiving, Christmas Eve and Christmas Day)
- 56 hours of paid sick leave
- Medical, Dental and Vision insurance
- 401k match
- Career Development Opportunities
- A truly unique culture that challenges the status quo
Meliora Health participates in E-Verify
MELIORA HEALTH'S COMMITMENT TO EQUAL EMPLOYMENT OPPORTUNITY
At Meliora Health, we believe that changing the lives of children and their families requires every single person, no matter the race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran status, or disability. We are committed to equal opportunity in all parts of our business and are dedicated to creating a diverse team. That being said, we encourage all applicants from every background and life experience to apply.
