Join us as a (Senior) Product Manager (m/f/d) in our Trip Interaction team on a shared journey that matters!
At MOIA we stand for mobility, community and the higher objective of making our cities a better place to live in. Riding together connects people with people and people with places. It strengthens the sense of community, reduces local emissions and makes our city more liveable. With Europe’s biggest electric ride pooling fleet, we have brought over 9 million riders to their destination. Want to get on board?
About your team
You’ll be part of our Trip Interaction team, which is responsible for ensuring our customers have all they need during their MOIA ride – now and in the future. Because this team is responsible for both, our current service on the streets of Hamburg and Hanover as well as our future (autonomous) ridepooling service as we scale to new cities.
Your team is providing real-time information and educational material, passenger guidance and relevant trip updates for our passengers throughout the service experience – sounds simple? Think about the autonomous ridepooling scenario, where there is no driver who can open the door and authenticate the passengers and welcome them, explain why the vehicle is stopping to pick up more passengers, what the rider should be doing next etc. What this team does is essential when ensuring a high level of trust and reliability, for all passengers, but especially those using our autonomous service. You will be driving this innovation, bringing the future of shared mobility to the cities.
We are a cross-functional team of developers, designers and domain experts, passionately striving to improve our service quality. We live by the saying: “you build it, you run it”. We strive for calm nights and weekends without incidents by delivering software with the highest engineering quality. We value open communication, constructive discussions and prioritize collaboration and knowledge exchange within the team and across teams.
What you will do
- Be an advocate for our customers’ needs, gain in-depth understanding of their pain points when travelling through our cities, and empower the team to build impactful features to solve those problems
- Use different insight sources (data, user research, prototyping) to identify potential with an impact towards our mission, strategy and measurable goals
- Balance the needs of the customer with those of the business, and bring that business perspective to the team from discovery to delivery and impact evaluation
- Be the owner of MOIA’s Passenger Experience, creating and realising a roadmap that turns our company strategy into a competitive advantage for the future of mobility
- Gain an in-depth understanding of MOIA’s challenge of providing excellent Rider Experiences for other cities within our B2B2C and B2G2C scaling strategy
- Prepare and prioritize new features such as epics and stories for planning and refinement meetings within the team
- Join forces with the Technical Lead and Agile Coach of the team to share technical and business critical responsibilities, which ensures you are building a stable & high-quality product and maintain a great team culture
- Create alignment within the team as well as with other teams like Booking, Payment and Vehicle Integration to manage dependencies and timelines for cross-team functionalities
- Manage external partnerships with our Autonomous Driving partners and City clients
- Represent the Trip Interaction team within the Product Community, sharing your experience in building highly valuable products with your peers to elevate each other
What will help you to fulfill your role
You love solving complex problems for your users, are experienced with B2C mobile app development and are keen on managing multiple stakeholders with different backgrounds.
- Excellence: With your vast experience in Product Management, you master the skill to find the balance between business, stakeholder and user needs. You leverage data to make informed decisions and create a shared understanding to ensure your prioritization is aligned and understood by all relevant parties.
- Visionary: You think big, craft compelling visions for your ideas and understand what makes your products commercially viable. You are excited about bringing business value and can bridge the gap between technical world and business world.
- Pragmatist: You get things done, make sound decisions and resolve issues effectively. You enjoy getting involved and discussing complex challenges - and then you trust the team to take it from there to figure out architecture and implementation.
- Excellent Communicator: People enjoy working with you because you communicate well and evoke optimism, even when you’re communicating complex information. You are experienced in adjusting your messaging to different stakeholders and inspire people by translating your expertise into clear and straightforward language. Plus, you are not afraid of asking a lot of questions to refine your understanding.
- Growth Mindset: You navigate organizational dynamics, market disruptions, and ambiguous situations with confidence, resilience and adaptability, using setbacks as opportunities for growth and innovation. You exhibit a deeper commitment to personal and professional growth, actively seeking opportunities to expand your impact, serving as role models for your team members.
- Fluent communication in English is required, German is a plus.
We encourage you to apply even if your profile does not meet all the requirements for the role since we are looking for a diverse range of experiences, skills, and interests. We are certain that there will be something for everyone because we are working on such a variety of tasks and embrace individual growth at MOIA.
In case you have questions regarding your application, you can approach the recruiter Patty directly.
Our benefits in a nutshell
- Competitive salary (including bonus)
- Hybrid work setup, flexible working hours, and possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.)
- Budget and monthly expense allowance for home office setup
- Possibility of remote work from outside of Germany for up to 6 weeks per year from over 40 different countries - Connect work & travel!
- Public transport ticket (fully subsidized) for commuting and traveling throughout Germany and discount on MOIA rides
- Subsidized fitness club membership or bike leasing
- Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes
- Mental health support, 1:1 sessions with external professionals and mental unload workshops
- 30 vacation days, sabbatical and unpaid leave option
- Relocation support with service provider (visa, administration, etc.)
- Dog-friendly offices (at our Hamburg location)
For student & internship positions, we have an adjusted set of benefits. You can find them here.
Be who you are!
We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included.
In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel.
To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details that are unrelated to your qualifications and suitability for the role.
Our Future Work model
Since we love to collaborate, it is clear to us that we don't want to become a fully remote company, but we also don't need to spend every day of the week in the office to do a great job.
Our current hybrid work approach focuses on adapting to different needs, including increased flexibility that works best for the teams and the individuals with as much self-determination as possible.
Get more insights on how we work on our blog to find out more about our hiring process or follow us on Instagram for a look inside MOIA.
Who we are
At MOIA GmbH, our team of more than 350 employees develops the technical products for our on-demand ridepooling service in the form of an end-to-end integrated product, from hub, fleet, and driver management to passenger and B2B solutions. At the same time, we want to make the vision of an autonomously driving mobility service a reality and plan to bring the first autonomous MOIA ridepooling vehicle to the streets by 2025.
At our offices in Berlin and Hamburg, international teams of developers, engineers, designers, and strategists work on a shared mission. As a tech company, more than half of our employees are developers. We pursue value-driven development based on our product values of comfort, reliability, safety, and privacy.
We aspire to be a leading company in the fields of rethinking mobility and improving urban transportation by making it more relaxed, more affordable and an entirely positive experience for everyone.
MOIA gets things moving. On a shared journey – towards an easier, smarter, and more meaningful future.
