As Mondu, we aim to provide a seamless and exceptional customer experience for businesses that choose Mondu as their payment option. This is the main focus of our Customer Operations Team. 

During the buying experience with our Mondu service, there may be some questions or issues that cause the buyer to contact Mondu, or there may be internal operational issues that need to be resolved in order for the buyer to have a positive experience. 

The goal of the Customer Operations function is to address these questions and issues and to be able to assist buyers in resolving any issues that may arise. The goal of Customer Operations is to exceed buyer expectations in the process to create a "wow" experience for the buyer.

We are looking for the Customer Operations Specialist

👩‍💻👨‍💻 What you’ll do:

Your job is to deliver excellent service and support through different channels and always find the best solutions for our customers. You will work with teams from different departments, such as accounting, sales and product, to help our customers with problems or questions. 

  • Represent Mondu with your helpful and understanding manner and enable the users to have an extraordinary Mondu experience
  • Develop your own approaches for solutions, find the appropriate solution in collaboration with internal and external stakeholders and also take responsibility for your own projects
  • Communicate with our customers through different channels and at different points of their customer journey
  • Exceed our customers' expectations when they come to us with questions or problems
  • Use the existing tools for problem solving and bring suggestions for improvements to our tools

🏅 What do you need to succeed in this role?

Please note:  Do not be put off from applying because you believe you cannot tick every box. If you think you can help, and you really want to join our growing and exciting business please get in touch, we would love to hear from you.

  • At least 2 years of experience in customer support and/or customer operations
  • Experience with various helpdesk applications (Zendesk, Freshdesk, Hubspot etc.)
  • Good command of written and spoken German as well as a good command of English
  • Excel at being empathetic, friendly, diplomatic, calm and live a hands-on mentality
  • You are attentive, proactive, and see where your support is needed and it is your inner desire to help others
  • Good communication skills, both in spoken and written

It would be a plus if you also:

  • Have experience with B2B products and customers
  • Have a keen interest in Fintech and the tech startup ecosystem
  • You've gathered firsthand experience with various helpdesk applications (Zendesk, Freshdesk, Hubspot etc.)

🎁 What's in it for you?

  • €1000 per year for you to contribute to your learning & development to help you grow professionally and personally.
  • €480 per year for your well-being outside of work for mobility, home, gaming, food & drink
  • €300 per year for you to endorse team build, including dinners, games, and events
  • 30 vacation days per year
  • A flexible visa and relocation package powered by our partner Jobbatical
  • Work where you are most efficient, be it at the office or home, as much as you like.
  • Take advantage of our Workation policy, allowing for up to 12 weeks every year work outside of Germany (some restrictions apply)
  • You can accelerate your career and take ownership of your work and development in a flat hierarchy where 360 feedback is encouraged

🦸 Are you a Monduneer in disguise?

Working in a truly diverse group makes us stronger and more resilient. Furthermore, it enables an unfair advantage - the opportunity to learn from each other, see different perspectives, and consider a broader range of variables in our decision-making. That is what being a Monduneer is all about.

Thus, regardless of your background, age, disability, gender, parental status, race, religion, sexual orientation, educational background, or any other aspect you feel is a statement of your diversity, we look forward to discussing your role in mind. 

If you believe you are a Monduneer in disguise, and it's time for you to shine, submit your application, and we'll take it from there.

💜 Meet Mondu

Mondu is a Berlin-based Fintech company in the B2B payments space whose purpose is to simplify the financial lives of SMBs so that they can focus on business. Mondu provides a BNPL solution for B2B, which helps merchants and marketplaces to improve conversion rate and protect themselves against default risk, while alleviating the operational burden of collection and dunning. Business buyers benefit from payment flexibility that improves their cash flow and allows them better day-to-day business management.

To-date, Mondu has raised $57 million in financing, with its Series A funding round led by US-based venture capital fund, Valar Ventures. Previous investors Cherry Ventures, FinTech Collective have continued to support Mondu in its Series A.

Mondu has a team of over 100 incredibly talented professionals from diverse backgrounds and with experience from the best companies, in tech and elsewhere.

 

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