About Us
Moss is the modern corporate credit card and spends management platform. We are a group of serial entrepreneurs and Fintech experts driven by our mission to enable businesses to master their finances. After solidifying a total of €130 million in funding, we continue to pave the way for next-generation B2B spending, empowering our customers to make informed cash flow decisions. To this day we have 100’s of live customers, we're awarded Fintech of the year in 2020, and have a team in place with experience building out foundations of numerous successful Fintech companies. As we are scaling, we are looking for a Customer Support Leader (Germany) to join our Client Operations team of innovative thinkers and contributors!

What you will do:
As a Customer Service Team-Lead, you'll play a key role in our Customer Service Team by mentoring and coaching your team members. You'll provide helpful advice on processes, products and work organization and enable your direct reports to develop personally and professionally. You will also work closely with other customer service functions such as knowledge management, trainers, subject matter experts, human resource management, and quality assurance to ensure continuous improvement.

What you bring to the table:
  • Experience leading fast-growth teams
  • Wide experience in a B2B SaaS or working on the post-sales side with a financial product
  • High degree of customer orientation and advisory skills
  • Ability to grasp problems and solutions quickly, you can familiarize yourself well with customers from different segments
  • Excellent communication skills, both verbally and in writing
  • You are a team player, but you can just as easily work independently and drive your own projects
  • Entrepreneurial spirit that takes you a long way with us and you approach challenges proactively
  • Fluent in German and English
What we offer:
  • A competitive compensation package
  • Join an experienced highly motivated and fast-moving team.
  • The ability to shape the product success within the market of a quickly growing start-up.
  • The hardware you need to do the job in the best way possible.
  • Contribute to and share the company's success.

Apply for this Job

* Required