About Moss

Moss is the modern corporate credit card and spends management platform. We are a group of serial entrepreneurs and Fintech experts driven by our mission to enable businesses to master their finances. After solidifying a total of €130 million in funding, we continue to pave the way for next-generation B2B spending, empowering our customers to make informed cash flow decisions. To this day we have 100’s of live customers, we're awarded Fintech of the year in 2020, and have a team in place with experience building out foundations of numerous successful Fintech companies.

What you will do:

As a Customer Onboarding Specialist, you will work on a variety of exciting tasks at the interface between customers and our products. You will work intensively and independently with customers and support them in gaining access to Moss and in using our products successfully. Through your customer proximity, you provide valuable feedback and support us in optimizing processes and achieving common goals. As a member of the Moss Operations Team, you contribute to the growth of Moss on a daily basis.

What you bring to the table:

  • You have already gained initial experience in customer-oriented operations areas such as customer onboarding and customer support - ideally in a B2B startup
  • You convince with your communicative nature and you enjoy communicating with customers
  • You have strong analytical skills and work carefully and in a solution-oriented manner
  • You are flexible, proactive, and always interested in learning new things and developing yourself further
  • You speak fluent Dutch and English

What does success look like:

  • You are the first point of contact for our customers and accompany them throughout the entire onboarding process
  • You inspire our customers and you are responsible for the positive image of our brand
  • You carry out "Know Your Customer" processes and help our customers to do their due diligence in order to join our platform
  • You advise and support our customers via phone, email or chat and process their inquiries independently
  • You will actively work on projects and support the optimization of processes in the customer operations area through customer feedback

What we offer:

  • A competitive compensation package
  • Join an experienced highly motivated and fast-moving team.
  • The ability to shape the product success within the market of a quickly growing startup.
  • The hardware you need to do the job in the best way possible.
  • Contribute to and share the company's success.

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