NEORIS is a Digital accelerator that helps companies enter the future, having 20 years of experience as Digital Partners of some of the largest companies in the world. We have more than 4,000 professionals in 11 countries, with our multicultural startup culture where we cultivate innovation, continuous learning to create high-value solutions for our clients.

We are looking for Bilingual Acting Service Leader: 

Requirements:

  • Demonstrate experience using ITIL v4
  • Knowledge in Project Management (not necessarily PMP certified)
  • Usage in ITSM Tools such as: Remedy, Service Now, Zendesk, JIRA, SysAid or any other
  • Excellent knowledge using Microsoft Tools (Office, Project, Visio, etc.)

Responsibilities:

The Operation Leader must provide useful information to the client (or internally to the cells) according to the agreements done during the M2S process and/or improvements during the life cycle of the support project

  • Generates daily status report for:
    a. Backlog – Aging Tickets
    b. Opened vs Closed Tickets
    c. Demand Trends
  • Generates monthly status reports for
    a. Statistic Information (Demand, Backlog, etc)
    b. 80-20 Analysis
    c. SLA’s accomplishment
    d. Any other information specific agreed with the client
  • Assure the completion of the Client Satisfaction Survey by the client and/or any client participant to evaluate the service perception
  • Generates Quarterly, Annual Reports (in case is agreed with the client)
  • Generates report costs analysis to keep the transfer finance project in good shape
  • Elaborates the information for the internal weekly meeting
  • Elaborates the information for the internal monthly meeting
  • Elaborates any other necessary information, analysis, report, for internal purposes
  • Manages Financial Project

Work Conditions
- Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management.

We offer:

  • Personal Growth
  • Attractive benefits plan

Come and meet us on: http://www.neoris.com, on Facebook, LinkedIn, Twitter, or Instagram @NEORIS.

Aurea Vázquez

#LI-AV1

 

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