NEORIS is a Digital Accelerator that helps companies enter the future, with 20 years of experience as Digital Partners for some of the largest companies in the world. We are more than 4,000 professionals in 11 countries, with our multicultural startup culture where we cultivate innovation and continuous learning to create high-value solutions for our clients.
We are looking for a Customer Success:
Main responsibilities:
- Technical evaluation of the plant
- Validate the physical-electromechanical conditions of the plant "Revision of dosing plants" prior to the implementation with a client.
- Prepare the results report of the physical-electromechanical audit and send it via email to the project administrator.
- Support Level 1 and Level 2
- Specialized support services directly related to plant control exercised; Example: "Automatism failure", "System errors", incorporation of a new plant element as an additive, failures in scales, calibrations, etc.
- Automation Implementation
- Management and preparation of the hardware that will be assigned to the client in bailment or sale. (Upload of Master Data, project control panel settings, etc.)
- Remote training prior to the implementation, after the implementation maintain contact with the client to ensure that preventive maintenance is carried out on the hardware in accordance with the contract.
- Ensure the integrity of the personnel meanwhile they remain in the client's facilities wearing their personal protection equipment and following the established security guidelines.
- Responsible for ensuring project implementation and the beginning of operations in the client’s plant
- Physical monitoring of project stabilization after implementation
- Annual technical monitoring of the plant according to contract
- Provide support on report management, best practices, configurations, etc.
- Analyze the results of the indicators and trends and generate reports of improvement proposals to clients on a bimonthly/quarterly basis for each of their plants.
Requirements:
- Engineering (ideal Mechatronic Engineer, electronics, mechanics, electrician, or mechanical administrator)
- Ability to work in both operational and administrative areas.
- 2 to 3 years in maintenance areas
- Desirable 1 to 2 years in areas of remote and telephone support
- Availability to travel, weekends included.
- Availability to change shifts (it must be covered from 7:00 a.m. to 9:00 p.m. Monday through Friday and from 7:00 a.m. to 4:00 p.m. on Saturdays.)
- Ability to provide remote support (phone and WEB)
- Involvement in automation projects
- Required knowledge: Interpretation of electrical diagrams, Knowledge at least medium level of electricity, Knowledge of at least a medium level of electronics,
- Knowledge of at least + intermediate level of mechanical and pneumatic engineering,
- Knowledge: at least medium level of systems based on PLC's
- Interpretation of ladder diagrams
- Data Analysis
- Efficient Office management
- Soft skills: Teamwork, Leadership, Ability to relate to different people, Customer orientation – service, Effective communication, Achievement orientation
- On site: Houston / Miami USA
We Offer:
- Medical, Dental and Vision Insurance (Subsidized)
- Health Savings Account
- Flexible Spending Accounts
- Short-Term and Long-Term Disability (Company Provided)
- Life and AD&D Insurance (Company Provided)
- Matched 401(k) Retirement Savings Plan
- Paid Time Off
We invite you to get to know us at http://www.neoris.com, Facebook, LinkedIn, Twitter o Instagram: @NEORIS.
Andrea Arantza Cervantes Romero
#LI-AC1
