At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

Location: Sandy, UT (hybrid)

The Product Manager for Security will drive product features and go-to-market strategy related to security and compliance, a critical aspect of our product suite and key features for customer satisfaction. 

Description*

The Product Manager for Security will drive product features and go-to-market strategy related to security and compliance, a critical aspect of our product suite and key features for customer satisfaction.   He/she is the product champion both within and outside the company and will be viewed as the "expert" for accurate and credible information on the product and the regions products are offered.

The Product Manager interacts with vendors, engineering, operations,
management, training, sales, marketing, prospects, and customers to guide new product development efforts related to security and compliance including FedRAMP. The Product Manager is responsible for creating the concepts, requirements, product marketing materials, and a variety of analyses for new products and product improvements. The Product Manager will rely on their real-world experience with security including authentication, authorization, and encryption with a lens of audits and compliance both to determine product direction as well as to assist customers with specific security and compliance needs.

As a Product Manager (Security), a Typical Day Might Include the Following:

  • Review current and upcoming security and compliance regulations to ensure that products meet the needs of customers.
  • Consider compliance audit requirements and how they can be met by the product, both internally and for customers.
  • Proactively seek feedback from customers and prospects.
  • Analyze, document, and communicate intelligence regarding client and prospect feedback looking specifically for unfulfilled needs for new opportunities.
  • Analyze, document, and communicate intelligence regarding industries and markets including trends and new opportunities.
  • Analyze, document, and communicate intelligence regarding competitors capabilities, key strengths and weaknesses, pricing, and competitive positioning.
  • Facilitate collaborative meetings to research and document product development ideas and concepts across multiple departments.
  • Plan, document, and communicate new product development and product improvement projects with accompanying revenue opportunity documents, use cases, features and requirements, interaction design stories, and launch plans.
  • Perform analyses to aide in decision making regarding feature improvements and new feature developments based on requirements of the region.
  • Be the subject matter expert, expected to know and understand new features and feature improvements.
  • Train employees and agents to better understand new products and
    product improvements.
  • Occasionally work with sales to assist with sales opportunities.
  • Manage day-to-day project management, coordination, and delivery of projects related to assigned products.
  • Occasional travel for client visits, trade shows, and sales support.


To Land This Gig You'll Need:

  • Bachelor’s degree in Computer Science, Information Technology or related field or equivalent work experience required. Bachelor’s degree and focus on security preferred.
  • 5+ years of product management experience with formal product management techniques, tools, and principles involved in planning and delivering new software products and services.
  • A knowledge of software security requirements and terminology.
  • Experience with or knowledge of regulations such as PCI, HIPAA, GDPR, and FedRAMP.
  • Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences.
  • Requires interaction with customers, prospects, sales, executive management, and technical engineering resources, adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience.
  • Excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar.
  • Reading and comprehension and understanding technical information well enough to convey in original written communications to multiple audiences.
  • Personal interaction with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate.
  • Excellent skills with specialized computer software for drafting and producing documents and diagrams.
  • Driven self-starter; detail oriented, clear, logical thinker, technical thinker, bright and energetic.
  • Works well in fast paced, high pressure environments with the ability focus on goals and objectives.
  • Project management and project communication techniques and tools. This includes alternative ways to inform via written, oral, and visual media.
  • Time management experience (managing own time and balancing many different projects simultaneously in a fast-paced environment).
  • Telecommunications, software development, networking, hosted applications, or other similar technical products experience.
  • Ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate.


ABOUT NICE CXone: NICE CXone makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE CXone provides the world’s #1 cloud customer experience platform, NICE CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE CXone is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.  

 

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

 

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