At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

NICE Customer Experience Analytics (CEA)  

Senior Product Marketing Manager 

Location:  Hoboken, Atlanta, Denver, Salt Lake City or Richardson

Full-Time, Exempt 

Description 

Senior Product Marketing Manager 

If you are interested in working on a fun and dedicated team that enjoys being agile and working together to win, this your chance to be part of something BIG!  

 

Adoption of AI and analytics in the contact center is growing at a rapid clip, with NICE at the forefront with Enlighten for CX AI. In fact, in Q4 2024 Enlighten booking grew 375%. Further, the contact center market is still in the early stages of moving to the cloud (~20% penetration vs. 60% of CRM) – and NICE CXone is growing at record levels per the rapid adoption of the world’s leading cloud native CX solution. NICE cloud growth is the highest in our industry and on a much larger scale, showcasing our accelerating market share expansion. 

 

In this role, you will spearhead product marketing for a select number of CEA (Customer Experience Analytics) offerings. Responsibilities include developing positioning and messaging for product releases; creating, collaborating, and implementing sales enablement materials and programs; delivering thought leadership to drive awareness, interest, and demand; and evangelizing the business benefits of NICE AI and Analytics innovations.  

 

This position requires collaboration across NICE with corporate marketing, product marketing, and sales teams, and an ability to prioritize, develop, and execute – hand in hand with CEA product, pre-sales, sales, and customer success – effective programs that drive the adoption of CEA AI and Analytics solutions.  

 

This role includes, but it not limited to, the following duties: 

 

  • Product release positioning, messaging, and sales training  
  • Product ROI and use case development  
  • Sales enablement content and programs including promotional offers and sales contents / campaigns 
  • SKO program development, administration, and development and delivery of training 
  • Thought leadership content development and writing for a variety of demand gen and customer upsell / loyalty campaigns, including eBooks, whitepapers, blogs, webinars, and events – often in partnership with analysts and influencers 
  • Analyst Relations briefings, and highly precise and technical RFI submissions  
  • Customer Intelligence activities in collaboration with NICE CI team 
  • Customer case studies, win stories, use cases  
  • Customer speaker recruiting and collaboration for NICE Interactions  

 

To Land This Gig You'll Need: 

  • Experience in CCaaS market  
  • Familiarity with and passion for CX AI and Analytics, including both the technical and business come differentiators of NICE solutions 
  • Current expertise or interest in developing deep subject matter expertise CX AI and Analytics, for the contact center and beyond 
  • A natural affinity with working with product management, pre-sales, and sales to support pipeline gen and help accelerate deals through the funnel  
  • The ability to translate product features into differentiating value propositions and leverage market, competitive, and customer knowledge into business outcome focused storylines and materials 
  • A bachelor’s degree in business management, marketing or related field or equivalent work experience required 
  • 6+ years of experience in software product marketing or product management 
  • Keen ability to prioritize, manage, track, and deliver multiple projects simultaneously on budget and deadline 
  • Outstanding written and verbal communication skills, and effective presentation capabilities 
  • Ability to work cross-functionally with peer group, senior leadership, and independently to achieve business goals including LoB, departmental, and individual KPIs 
  • Excellent influencing and consensus-building skills 

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

 

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in NICE’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.
Please complete the reCAPTCHA above.